State: Pennsylvania City: Philadelphia Product: Greyhound Bus Service Clear all filters (8 of 432 reviews match)
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2.7
Details
Jan 2018 Terrible experience with Greyhound!!!! Had a ticket from Phila to Washington DC that was to leave @ 9:40 AM to arrive in DC slightly after 1 PM. Timing was critical because I was going to see an exhibit in DC that closed at 5PM. We were told that the bus was...
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Review
#1172997 Review #1172997 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

Greyhound - Bus Service Review from Philadelphia, Pennsylvania

1.6
Details
Greyhound - Bus Service Review from Philadelphia, Pennsylvania
My bus was scheduled to leave at 4:35 bus don't pull off till 5:30 this is some *** and asked multiple times what was goin on who was assisting us ain't keep having a attitude with me cause my bus is a hour late and had no answers for me but we are cleaning the bus Smfh
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#837628 Review #837628 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Not as described/ advertised

Greyhound in Philadelphia, Pennsylvania - The worst experience that one can ever have!!!

1.0
Details
It was so horrible I wouldn't refer my dog to get transferred from state to state by grayhound. Leaving Minnesota on Tuesday November the 11th 2014 our bus driver wiper blades went out on top of having a white out, we seat at a gas station waiting for help for God knows how long. So I finally make it to chicago bus terminal to only find out I missed my bus now I must wait 5 hours for the next....*** would be a understatement. The icing on my cake was the bus driver from Chicago to Detroit she was a rude unprofessional driver, I watch her talk to innocent passengers as if they were nothing, telling people to keep their conversation to a minimum,telling people that had headphones on their music was too loud coming out the headphones...I thought the express was straight through with maybe one stop, try 4 stops smh and the food stop was for her she said " I'm hungry I need something to eat" when did the ride become about her??? Fyi I'm still trying to get in touch with their corporate office to report her, never again will I ride the Greyhound over my dead body!!!!
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4 comments
Anonymous
#901357

Wow I'm always hearing bad things about this company how sad.

Anonymous
#901198

I can agree greyhound suck, and alot of their employees are rude as ***k!

Anonymous
#900046

The Holocaust have nothing to do with Greyhound unprofessional ways....I would be ashame to work for a public company where my staff does not understand customer service..

Anonymous
#899570

Worst experience anyone could have? Have you heard of the Holocaust?

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Review
#557236 Review #557236 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
Preferred solution
Full refund

Greyhound in Philadelphia, Pennsylvania - Delayed bus, made to wait outside

My son was supposed to leave on a bus from Norristown Pa to State College PA at 5:05 pm. Finally at 6:15 the station "manager" told them the bus had broken down and they would have to wait for another. Then this "manager" proceeded to kick everyone out because it was time for him to close! They waited outside until 7:10 when the new bus showed up. My son was supposed to connect on another bus in Harrisburg PA on the way to State College. He was assured this bus would wait for them. It did not and my son was stuck in Harrisburg overnight. This is not the first time we have had problems with Greyhound. Worst part is they really, really don't care. Probably the worst, most apathetic company I've ever dealt with.
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#398454 Review #398454 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$90

BAD SERVICE FROM GREYHOUND BUS AT FLIBERT ST.

On Jan 31, 2013, I arrived at the Filbert St. bus station at 2:00 PM so that I would not be late, waiting for the 4:00 PM bus to Mt.Pocono. About 4:05 I asked an employee where was the bus. I was told that the bus left. The bus driver nor the bus station made any announcement that the bus had arrived or was leaving. I was told that bus driver was late and did that he didn't want anyone to know that he had arrived late. I had to return home which takes me two buses from where I lived to get to Filbert street. Thanks for the bad service.
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#380720 Review #380720 is a subjective opinion of poster.
Service
Greyhound Bus Service

GREYHOUND SHOULD BE SHUT DOWN

I recently booked a ticket for my cousins to get to my house from NYC. They bus was supposed to leave at 10pm. When the bus didn't show up at 10pm, the workers told them there were no drivers and that the driver would come in 45 minutes. 45 minutes later, no driver, just a buses at the station. They waited until about 1pm. Instead of getting to their destination, they had to book a hotel to stay over night. After reading some comments, I'm seeing a pattern that they tell their workers to say another bus is coming in "45 MINUTES." I'm waiting on my refund and if they do not refund my money, I will call my Credit card to dispute. For those of you who do not know, there is a thing called "chargebacks" and you can dispute these things with your credit card company. They can actually get your money back from Greyhound. It's basically there to protect consumers from bad businesses like this!!! NEVER AGAIN WILL I USE GREYHOUND!!!
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#348425 Review #348425 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$72
I had a horrible experience with Greyhound this Saturday which I would like to share here.. It was absolutely outrageous. I had a reserved ticket which I purchased online about a week+ in advance. I showed up to the terminal early as indicated, and to my dismay, they...
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4 comments
Anonymous
#1515536

I had the same problem with Greyhound. They overbook and then make you wait an hour for another bus.

In my case the bus they finally sent broke down 15 minutes outside NYC and we had a additional wait on the side of the road. The toilet was not working and they would not let anyone off the bus.

They really do not care if they ruin your day and they are not that cheap. Maybe the Chinese bus would be better.

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#293040 Review #293040 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound

Don't ride the Lucky Streak to Atlantic City. Apparently they don't care when you get there (our bus was late) or if you get there (we weren't allowed on the bus because supposedly there were not enough seats) then they lie to you and tell you another bus is coming in five to ten minutes (in reality 35 minutes) customer service reps are useless they all look like they'd rather be having root canal then be at work, bus driver got mad at one lady than started yelling at everyone on bus, air conditioning on buses doesn't always work (last bus we were on was so hot I thought the driver had mistakenly turned on the heat) altogether it is an unpleasant experience.
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Review
#196359 Review #196359 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$40

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts