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Raj P Yhv

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Refund request for bus delay and unsatisfactory service in journey

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Greyhound - Refund request for bus delay and unsatisfactory service in journey
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Greyhound - Refund request for bus delay and unsatisfactory service in journey - Image 2
Updated by user Oct 29, 2023

Issue is not resolved.

Updated by user Oct 29, 2023

Issue is not resolved.

Updated by user Oct 13, 2023

Restroom is sinking so badly. You can’t seat after middle of the row without mask. Very poor in cleanliness.

Original review Oct 13, 2023
Customer Service
Greyhound Lines, Inc.
P.O. Box 660691
Dallas, TX 75266-****
Dear Greyhound Customer Service,
I am writing to express my deep dissatisfaction with my recent travel experience on Greyhound bus service, which took place on 13th Oct 2023, from Washington DC to Delaware DE.

My booking number for this journey is 311318****.
My journey, which was initially supposed to be a comfortable 2 hours and 35 minutes, turned into a frustrating ordeal due to a series of issues. First and foremost, the bus departed nearly 20 minutes behind schedule, which set a negative tone for the trip from the beginning.
To add to the inconvenience, at the starting point, passengers were initially boarded onto one bus, only to be informed a few minutes later that this bus was not operational. This unexpected change forced passengers to transfer their luggage from one bus to another, which was a significant hassle and disrupted the journey for all of us.
The most concerning incident occurred when we stopped in Silver Spring, MD. The bus driver informed us that there was no oil in the bus and that a mechanic had been called to address the issue.

We were left waiting on the roadside for almost 2 hours. This situation was not only annoying but also a complete waste of our valuable time.
I believe it is a basic expectation for bus drivers to ensure that their vehicles are in proper working condition before commencing a journey. Checking for essential things like fuel should be a standard practice. If there isn't enough fuel, the bus should be taken to a gas station, rather than passengers being left stranded while waiting for a mechanic to refuel the bus.
This delay had severe consequences for me personally, as I had a tight schedule and needed to catch another form of transportation from Delaware at 3 PM.

Due to the significant delay caused by these issues, I had to incur extra expenses for alternate transportation.
What made matters worse was the lack of communication from the driver regarding the estimated duration of the delay. The standard response of "I don't know" left passengers in a difficult and uncertain position, making it challenging for us to make informed decisions.
I kindly request that you investigate this matter and take appropriate action to reimburse me for the time and money I lost due to these delays and the careless service provided.

It is essential that Greyhound takes the necessary steps to ensure the reliability and quality of its services.
I look forward to your prompt response and resolution of this matter. I appreciate your attention to my concerns and hope that Greyhound can address these issues to prevent similar inconveniences for other passengers in the future.
Regards,
Rajendra Patel
View full review
Loss:
$200
Cons:
  • There was no alternate bus arrangement in case of bus breakdown

Preferred solution: Full refund

User's recommendation: Do not rely on Greyhound bus transportation as they don’t car your timing and comfortable commute.

Anonymous
map-marker Copake, New York

My son is stranded in Springfield ma.

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My son was to catch a bus from Boston to Pittsfield Ma with a transfer in Springfield, Ma. The bus was late leaving Boston and not only did the connecting bus not wait the ten minutes for several passengers going on to Pittsfield but it left 20 mins early, leaving at least a half dozen people stranded. We had to drive to Springfield (3 hours) to pick him up or he would have had to sleep in the bus station as there wasnt another bus until morning.
View full review

User's recommendation: Greyhound/Flux buses double book. Don’t use their bus service if you can avoid it or you may end up stranded. Try Peterpan instead.

Darwin M Uhs

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Mala experiencia muy mal servicio

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Greyhound - Mala experiencia muy mal servicio
Greyhound - Mala experiencia muy mal servicio - Image 2
Greyhound - Mala experiencia muy mal servicio - Image 3
Greyhound - Mala experiencia muy mal servicio - Image 4
mi chofer no los quiso llevar aviados metido las maletas y las agarró y las tiró al piso agredio ala persona que venía conmigo le quebró el teléfono solo porque lo estaba grabando ahí les dejo las fotos en el autobús que vine de DC a newark Llego 2 horas tarde y perdimos el otro autobús que nos iba a llevar a Binghamton
View full review
Loss:
$800
Pros:
  • Ninguna
Cons:
  • Muy mal servicio

Preferred solution: Compensación por el tiempo perdido y los demás gastos

Christina B Hmq

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Still no success. Flixbus says greyhound is who i booked thru. It was their site that got me started in this joke of a rescue mission

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Still no success. Flixbus says greyhound is who i booked thru. It was their site that got me...
Still no success. Flixbus says greyhound is who i booked thru. It was their site that got... - Image 2
Still no success. Flixbus says greyhound is who i booked thru. It was their site that got... - Image 3
Still no success. Flixbus says greyhound is who i booked thru. It was their site that got... - Image 4
Still no success. Flixbus says greyhound is who i booked thru. It was their site that got... - Image 5

I'm furious. Paid for a ticket, never got it.My fiance is stuck in georgia.

He is a veteran of the united states marines and he is mentally ill and he is stranded. I tried to buy his bus ticket home on feb 21 using the greyhound app which led me to the paysafecash site who is a partner of flixbus. I got a bar code for a bus ticket for Richard Martin leaving brunswick Georgia on feb 24 and arrival in forest city nc on frb 25. there never was a booking or ticket info sent to me and no one can pull anything up about this but i went to a speedway store and presented a barcode for a ticket and paid 105.95 cash and got a receipt and confirmation email for my payment but never got a booking confirmation or ticket.

No one can seem to help me get my man home. He should be on his way home to me!! I've contacted paysafecash. They told me i had to take it up with Flixbus.

They say Greyhound is who i gotta talk to. Greyhound tells me they can't help me. My ticket is nonrefundable!? I NEVER GOT A TICKET!!

NO ONE SEES THE TICKET I BOUGHT!!

MY MAN IS SLEEPING IN A DUMPSTER!! ITS A SHAME THAT A VETERAN WHO GAVE HIS TIME TO SERVE FOR OUR COUNTRY SO WE CAN BE FREE DON'T MEAN THAT GREYHOUND AND FLIXBUS ARE FREE TO TAKE HIS MONEY FOR A RIDE AND LEAVE HIM SITTING AND BROKE!!!

View full review
Loss:
$106
Cons:
  • Cannot speak to anyone with any authority to make decisions

Preferred solution: I want a ticket issued for the next bus out of brunswick Georgia and a refund

User's recommendation: Hitchhike or walk will be less trouble.

1 comment
Guest

Hitchhiking is dangerous!

Bodie H Jjp

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Complaint poor service and the driver refund

Greyhound - Complaint poor service and the driver refund
Greyhound - Complaint poor service and the driver refund - Image 2
Greyhound - Complaint poor service and the driver refund - Image 3

I put in my complaint that I was discriminated against left out in the cold no water no food no shelter in a town I was not even scheduled on my ticket on my phone. Nowhere at all should I have been in this town.

My luggage was left on the bus I was shut away from the door, trying to board the bus. The bus driver accuse me of being gay and not being allowed on his bus because I was gay close the lid, so I was unable to get my luggage off the bus and he took off down the road telling me I was not boarding his bus with my luggage still on his bus and him knowing about it, he raised his hand to do bodily harm to me and this is unprofessional unexcused unreasonable actions. I was on a 34 hour trip that I was bought and was guaranteed my safety and my deliverance to my destination one week later seven days later I made my destination because my daughter drove 1400 miles to come and get me and then drive back to her home. I spent $140 on a hotel that I shouldnt have had to didnt have the money to pay for it but I did and I am calling for immediate action.

I want my luggage back and I want my money all of it refunded for the gas for the hotel the motel for the food for the tickets everything or we will go to court . Thank you.

View full review
Loss:
$3000
Cons:
  • Unprofessional everything

Preferred solution: Full refund for ticket for motel I was forced to get 140 full refund for gas my daughter’s has to get me & full refund on gas to get home. My luggage back from greyhound

1 comment
Guest

Good God Almighty!

James L Afh

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Discrimination

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Greyhound - Discrimination
Greyhound - Discrimination - Image 2

My mom purchased me a bus ticket online for me to travel from Greenville South Carolina to Memphis Tennessee on Saturday March 30,2024, When the bus arrived at the store I tried to get on the bus the bus driver refused to let me on the bus I tried to show him the booking number I tried to show him I had a seat assigned to me and everything. I asked him to go into the store and ask the cashier if I had a ticket or not when he went to ask the cashier they also told him I did have a real bus ticket but the driver continued to embarrass me going to different people that was on the bus in the store telling them I have a fake ticket ticket and said I was a fraud trying to get a free ride not on his bus and he made sure everyone in the store know I suppose to be a fraud and then u got on the bus and drove off not once did he try to verify if my ticket was real or not.

And by him leaving me behind even though I had a right to be on that bus that store where yall bus stop at that store closed at 1230 am so I had to stay outside all night in the cold. The next morning Im sitting outside the store what I thought was greyhounds bus benches the owner of the store comes out and tell me to leave his property he called me *** and said if I dont leave his property he would kill me so I had to wait across the street to catch the bus I never been so humiliated in my whole life so I will bring a civil suit against yall and the store owner.

View full review
Pros:
  • Non
Cons:
  • Nonenone

Preferred solution: Civil action

User's recommendation: Not travel on your bus

1 comment
Guest

I was riding on Greyhound once and when I got on the bus in North Carolina, everybody on the bus was black except for me. The gentleman next to me told his friend sitting in front of us to hand me a can of Dr.Pepper that he had in his mini igloo ice chest.

Anonymous

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Verified Buyer
| map-marker Mobile, Alabama

Me cambiaron horario de mi viaje

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Greyhound - Me cambiaron horario de mi viaje
Greyhound - Me cambiaron horario de mi viaje - Image 2
..estoy inconforme por mi cambio de horario en atlanta tuve q esperar 5 horas para abordar ahora voy a esperar en charlott tengo q esperar 6 horas para poder abordar hoy pensaría demasiado volver a viajar con ustedes
View full review
1 comment
Guest

Get this Spanish crap off my phone this is AMERICA or used to be anyway

Marcus B Tkq

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Verified Buyer

This is not a complaint to Greyhound whatsoever I'm just trying to retrieve my left on the bus if possible please and thank you.

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This is not a complaint to Greyhound whatsoever I'm just trying to retrieve my left on the bus if...
This is not a complaint to Greyhound whatsoever I'm just trying to retrieve my left on... - Image 2
I left my my walking stick on bus from Denver, CO. to Salt lake City. It's a wooden dragon head 4ft(ish) staff I made myself.
View full review
Pros:
  • Affordability and professionalism
Cons:
  • Only con i can see is me for getting my belongings on the bus lol

Preferred solution: Deliver product or service ordered

Troy D Zhr

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Poor service and horrible trip

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Greyhound - Poor service and horrible trip
Greyhound - Poor service and horrible trip - Image 2
Original review Feb 18, 2024

My daughter had taken the bus four times now and NEVER got her seat assignment. They won't enforce it and the person would not move.

So, she got motion sickness during the trips. One trip she sat next to the guy that was in her spot. So she sat in the aisle seat and then for the next 2 hours, instead of him sleeping against the window, he decided lean over into her seat. She had to sit halfway into the aisle and forward of her seat.

Not a very pleasant two-hour trip. I submitted several feedback and got the auto reply and that it is. I requested refunds but got nothing, not even a reply. You can't see to call them to complain.

You can't reach a customer service person talk about these issues, you can only talk to an agent about booking a trip. I WILL NEVER BUY ANOTHER TICKET FOR MY DAUGHTER RIDE ON A GREYHOUND BUS AGAIN. They could have made money on me for the next four years of school she will be attending, but not now.

Sadly, they don't seem to care. Don't waste your money on them.

View full review
Loss:
$33
Cons:
  • Extremely poor service

Preferred solution: Full refund

Marcia H Pqc

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Magnet off door flew off and hit me from st louis to indianapolis

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Greyhound - Magnet off door flew off and hit me from st louis to indianapolis
Greyhound - Magnet off door flew off and hit me from st louis to indianapolis - Image 2
Greyhound - Magnet off door flew off and hit me from st louis to indianapolis - Image 3
I was sleep and got hit, I came too and asked who did that and looked around. I looked on floor asked passenger to get it. Driver was wondering why door wouldnt s your ut. My head, eyes watering I feel l ik ke I'm dying. Migraines head aches cant keep focused. St louis - indianapolis
View full review

Preferred solution: Hospital bill , accident recovery

User's recommendation: Be careful

1 comment
Guest

You should be awarded one hundred thousand dollars compensation

Kyle S Mle

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Missed bus ride due to bus station problems won't refund

Greyhound - Missed bus ride due to bus station problems won't refund
Greyhound - Missed bus ride due to bus station problems won't refund - Image 2
Greyhound - Missed bus ride due to bus station problems won't refund - Image 3
Bus left 5 minutes early I got there 2 minutes till there was no easy access to the bus terminal cuz it was after hours and they were very four years characters hanging around that made a single young woman traveling by herself very nervous. On top of I'm being helped move crossed the states by the charity of a battered woman's shelter cuz I'm trying to escape a very volatile relationship with nothing to my name and now I'm stuck in the middle of nowhere with nothing once againdo
View full review
Loss:
$197

Preferred solution: Full refund

User's recommendation: Pregnant woman expecting young old any woman of any ethnicity or age should not travel this bus line

1 comment
Guest

You should be refunded DOUBLE YOUR MONEY BACK

Amy M Tfa

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Complaint poor service/unprofessional

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Greyhound - Complaint poor service/unprofessional

A sexual assaults on the bus to a minor! My daughter was on your bus from las Vegas to las Angeles when she witnessed the assault when she reported it to the driver she was kicked off the bus and her belongings where not given to her.

She has no id. Or any of her family heirlooms she was carrying.

Granted she did get somewhat belligerent as she was clearly traumatized by what she had witnessed. I am completely appalled and disgusted by this company.

I would like my money back and I would like to be compensated for the cost of the identification she will have to incur. As well as the price of the family heirlooms that cannot be replaced.

View full review
Loss:
$1000
Cons:
  • Company losing my luggage

Preferred solution: Apology

User's recommendation: Report any and all assaults you witness perhaps then children will be safe to ride the bus.

Shireen L Rdp

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Complaint

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Greyhound - Complaint

My bus was cancelled at the last minute. I was traveling from Pittsburgh PA to Fredericksburg VA.

My bus was to leave at 11:20 pm, ticket number is 313677****. After cancellation I went to the service center to rebook. The man there had no name tag and was very rude. He told me the next bus was at 6:45 am with a lay over of 9 hours in DC.

I said no that wont work. I am 72 and do not want to be in DC alone for 9 hours. He prints it anyway. I said no I dont want it.

He said there is nothing else he can do. I asked for different times and days he said there is nothing else I asked for his name he ignored me. There were other people there during this time. I asked him nicely repeatedly for his name he said why do I need it.

I said so I can say who helped. What a disgrace to your company he is! He kept telling me to contact customer service. I finally said fine and he pointed to the door for me to leave.

I said I hope you lose your job he said so do I Ill Ben in the unemployment line. I said good for you and left. I dealt with the public for 37 years and all customers are not so nice but I never treated anyone with disrespect or by being rude. I am sorry but this young man needs replaced.

I called customer service but you not deal with emails??! I truly wasnt to speak to someone! I am very upset and frustrated and want something done. This is no way to run a business that serves the public.

And also unfortunately the station was not clean!

I do expect a quick response and something done about all of this. Thank you for your time.

Shireen Lorenzo

View full review
Loss:
$120
Pros:
  • Easy to schedule
Cons:
  • Horrible service

Preferred solution: Free ticket replacement. The worker should be terminated or something

User's recommendation: Think twice!

Evelyn M Ceu

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Verified Reviewer

Stuck at bus station for over 9 hours

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People ride the bus for many reasons. I ride because I don't fly and didn't feel like driving. But when there's a problem, instead of them trying to help you, they get rude with you when you are dependent on them to get you to your destination. I'm aware that problems happen, but show some respect and solve the problem.
View full review
Loss:
$10
Cons:
  • No realizability

Preferred solution: Price reduction

Louied B

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Extortion!!!!

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Greyhound - Extortion!!!!
I bought a ticket for a one way trip from Rockford, Illinois to St. Paul, Minnesota. To avoid a three hour layover in Chicago I got dropped off at the Chicago Station at 9pm for the 10pm departure for St. Paul as stated on the ticket. The bus driver told me I would have to purchase another ticket to get on the bus. With no other choice I called my sister and bought another ticket. Meanwhile they refuse to refund the $133 initial tickets fare. That's how I got extorted by Greyhound.
View full review
Loss:
$134

Preferred solution: Full refund

User's recommendation: Avoid at all costs!

Cory C Wvw

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Poor service and refund

Greyhound - Poor service and refund
Greyhound - Poor service and refund - Image 2

My bus got delayed almost every stop

First stop the bus driver left somebody on the bus station been on there so they had to kick him out. Delayed number one the second delay was the when a lady.

Over exaggerated on her breakfast burrito out loud the bus driver heard her got mad and said she use profanity she didnt and then pull the bus over and waiting for the police to kick her off the third delay was win the same bus driver stop at a stop after that and someone got on but since it was a 15 minute rest, I guess he went to decide to go do some drugs in the bathroom got caught then we had to wait on the police again so they can handcuff him and take him and then when we did get to the location we were delayed for another two hours and 30 minutes so all in all when I do get to my location Im two hours late and I was a speaker at a event which would make me late..

I would like a refund of my money or something of value. Thank you.

View full review
Pros:
  • There are no pros
Cons:
  • Every thing from the top to the bottom

Preferred solution: Full refund

User's recommendation: Not to every take a ride with your company

1 comment
Guest

I've ridden Greyhound all over America, tens of thousands of miles, and it was always a very welcome relief when the driver would radio ahead for the police to take an obnoxious and loud drunk person off the bus. ESPECIALLY WHEN THEY WERE SITTING NEXT TO YOU.

One gentleman who was drinking next to me gave me $2 and said "Don't tell anyone for Chrissake!".....Usually, no one had to tell on the drunk person riding Greyhound, their loud mouth and rude behavior let the driver know. I've even seen the driver pull over to the side of the highway and put an obnoxious drunk off the bus.

Whitey P Egs

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Verified Reviewer

Very helpful even at the last minute good job greyhounds keep up the good work

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Fast last minute purchase police help thank you Meridian PD for the assist. Fast customer service plus friendly service.
View full review
Pros:
  • Last minute getaway
Cons:
  • Uncomfortable slow late funky but you still get there

Preferred solution: 2 smokes and a pancake

User's recommendation: Give em a chance what do you have to lose

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