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1.0
Details
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER

Update by user Jan 09

Update as of today being that this incident took place 3 months ago:I have contacted greyhound yet again for the 10th time (yes I’ve been keeping count) regarding my refund and of course they told me “call back in 3-5 business days” a like that has been told to me...

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8 comments
Anonymous
#1734554

The customer service lady in the Miami airport greayhound bus station 3901 is horrible..she do not know how to treat people the right way...she is not polite at all and we wait a lot for our services to by the ticket..she is so rude..she do not have her name tag. So my complain is about her.

She suppose to have a Supervisor washing her all the time. Not a good experience with that person

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Review
#1420163 Review #1420163 is a subjective opinion of poster.
Pros
  • Gave us a 7 dollar meal plan voucher
Cons
  • Disgusting
  • Negligence toward their customers needs
  • Unfair refund policy
Reason of review
Poor customer service
Loss
$185
Preferred solution
Full refund
Tags
  • RUDE MANAGER
  • Bad Customer Service
  • Unfair
  • Horrible Service All Together

Greyhound - Bus without AC

1.0
Details
I'm calling in regards to being on bus 6397 and there was no air conditioning in the temperature is God above a hundred and something degrees and I am disabled
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Review
#1672888 Review #1672888 is a subjective opinion of poster.
Pros
  • Old bus
Cons
  • Old busses
Reason of review
Return, Exchange or Cancellation Policy
Loss
$70
Preferred solution
Full refund

Greyhound in Baltimore, Maryland - Horrible

1.0
Details
Bus was late .No communication Customer service horrible. If you can avoid Greyhound.Please go with another bus company. Greyhound does not care about the customers.
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Review
#1672159 Review #1672159 is a subjective opinion of poster.
Cons
  • Bus was 30 minutes late
Reason of review
Problem with delivery
Preferred solution
Full refund

Greyhound - Bad and non compassionate

My mother journey begin FRIDAY SEPTEMBER 20TH FROM FORREST CITY, ARKANSAS. A 17 HOUR TRIP ENDED UP BEING 24 HOUR TRIP. ALL TRANFER CONNECTIONS WERE MISSED DUE TO LATE ARRIVAL AND BUSES REFUSE TO WAIT. SHE WAS TALKED TO VERY RUDELY. MY MOM IS 74 YEARS OLD AND DESERVE A FULL REFUND FOR SUCH A TERRIBLE EXPERIENCE. SHE EVEN STARTED CRYING BECAUSE OF THE STRESS. SHE FINALLY ARRIVED IN GRAND RAPIDS, MICHIGAN 7 HOURS LATER THAN WHAT SHE WAS SUPPOSE TOO. CAN YOUR MANAGEMENT PLEASE CONTACT HER PERSONALLY FOR A REFUND PLEASE. (501) 425-4598 HER NAME IS IRMA WILLIAMS. THANK YOU
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Review
#1663103 Review #1663103 is a subjective opinion of poster.
Cons
  • No compassion for things due to their fault
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • Horrible Serivce

Greyhound in Manhattan, New York - *** trip for 7.5 hours

1.0
Details
Bus departed from port authority smelling like *** , After a while The smell was so bad I felt like throwing up. We told the driver , he said when we reached Albany They will clean it, All they did was spray in the bus but nothing was cleaned the smell was like We are sitting in the toilet all of us with no option for air or any exchange of air. When mention to the driver he was laughing and said it’s always like that’s a greyhound bus
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Review
#1645627 Review #1645627 is a subjective opinion of poster.
Pros
  • Drivers who made me laugh by telling jokes
Cons
  • Shabby bus and the worst customer service
  • Poorly kept stations
Reason of review
I feel sick to the stomach, Nauseous and a crazy headache
Loss
$1000
Preferred solution
Full refund
Tags
  • Greyhound Is Trash
  • Horrible Service All Together

Greyhound in Jamaica, New York - Very bad

1.0
Details
confirmation # 3978535001 3978535002 was told by the greyhound customer service rep that bus would be leavings at 2:25 harrahs. come to find out us left bus terminal at 11:15. had to by another ticket from NJ transit for another 78.00. called 849 8966 was put o hold and then disconnected and called back and rep hung up the phone. I will never ride on greyhound bus again . and i will tell friend and family not to ride also.
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Review
#1645091 Review #1645091 is a subjective opinion of poster.

Greyhound in Antioch, Tennessee - No drivers

I purchase a ticket on August 31 leaving Jacksonville Florida going to Cleveland Ohio. Leaving on September 1st arrived in Cleveland at 5:27.. I’m in Cincinnati and they tell me they have no driver. Why sale tickets if you have no drivers. They don’t know when they will have a driver. In this bus station to long 6 hour layover over and still no driver
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Review
#1642321 Review #1642321 is a subjective opinion of poster.
Cons
  • Very long layover and nasty dirty bathrooms
Reason of review
Poor customer service
Loss
$168
Preferred solution
Price reduction

Greyhound - I dont understand why the bus has to be at a freezing point,its not even above 60 degrees outside,come on now I definitely felt pneumonia creeping up on this long journey in this damn freezer I mean s

1.2
Details
The busses needs a heat option!!!!!period
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Review
#1642169 Review #1642169 is a subjective opinion of poster.
Reason of review
To damn cold in the bus its affecting my health
Loss
$250
Preferred solution
Let the company propose a solution

Greyhound - Lost Luggage

8/3/19 My mother went to Greyhound in Dayton, Ohio to board a bus to Cleveland. The ticket agent did not tag her luggage. The person putting luggage under the bus, placed the bag under the bus even though it did not have any tags nor name information. Needless to say, my mom had to switch buses in Columbus, Ohio her suitcase was left on the bus and for the last month we have been getting the run around on finding this suitcase. Greyhound keeps passing phone numbers around, but we cannot get anyone to answer at the New York, New York Greyhound. What the *** does anyone work!!
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Review
#1640519 Review #1640519 is a subjective opinion of poster.
Pros
  • Finding my luggage
Cons
  • Everything about greyhound
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Want someone to find my damn suitcase
Resolved
1.0
Details

Update by user Aug 30

NOT RESOLVED

Original review posted by user Aug 30

very disappointed in Greyhound travel Greyhound for years but that has you say very pissed off as far as your customer service they are not were called to him. I am very very mad. I think you it is a disgrace the way you treat customers and how will be the...
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Review
#1640492 Review #1640492 is a subjective opinion of poster.
Cons
  • Customer satisfaction
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • rude employee
  • Horrible Service All Together

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound in Rockwood, Tennessee - Upset and very angry with management and bus service

Very upset with Greyhound, delays, backtracking, bus breaking down, send bus for passengers then have passengers removed from this bus so it could be used to go pick up other passengers from another location and wait again for another bus. Never travel greyhound again
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Review
#1639815 Review #1639815 is a subjective opinion of poster.
Reason of review
Poor customer service