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Verified Reviewer

Worst service

Greyhound - Worst service
Greyhound - Worst service
Greyhound - Worst service
One bus wasnt sanatized literally had to turn around and get it clean ,then another breaks down liek Im already hours behind

User's recommendation: Nooo.

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ID
#2006445 Review #2006445 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Cons
  • Worst company
  • Being stranded going out west &coming home
  • Got in a accident

Lost baggage/phone

They still have not found my luggage and I have reported to The main office in Texas my son and I have no cloths need to be found now please thankyou

User's recommendation: Never go to the bathroom cause your bus will leave you and then take off with your luggage!!!

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ID
#2172800 Review #2172800 is a subjective opinion of poster.
Location
Monongahela, Pennsylvania

Bus fare and schedule talk to operator

1.8
Details
The day I first contacted greyhound I found out I could make my own connections. So I called a phone number that was supposed to be a greyhound agent. The person had me download 2 apps and the apps would give him control of my communication device. If I didn't realize it was a scam he would of got hold of my debit card.

User's recommendation: Don't trust outside ticketing agents. This is something greyhound needs to investigate. The person's name is Eric Peterson.

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ID
#2167222 Review #2167222 is a subjective opinion of poster.

Lost baggage

i lost my baggage is black baggage with hother two little red Milwaukee bag I have my clothes and my tools for my work is very importing for me my phone number is 8474777618 my name is Juan a atanacio
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ID
#2157219 Review #2157219 is a subjective opinion of poster.
Location
Dallas, Texas

Bus fare and schedule talk to operator

1.6
Details
First is the greyhound website. It's a very confusing site. And when the people who handle booking a bus to the destination they couldn't even get me close to the destination because they had no knowledge of the area of departure and arrival. The website says one thing while the agent said another thing. Lousy set up...

User's recommendation: Find another form of transportation.

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ID
#2156008 Review #2156008 is a subjective opinion of poster.

Baggage claim

1.0
Details
I have been working on this for four years my baggage claim and no response on the update of where my baggage
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ID
#2141606 Review #2141606 is a subjective opinion of poster.
Location
Tyler, Texas

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Equipaje perdido

Viaje de N.J a Richmond Virginia y tengo mi equipaje extraviado, que puedo hacer para recuperarlo. Mi nombre es Antonio Martín y viaje el 8/17/20 mi dirección es 9502 West Hamilton Ave Tampa Florida 33615 mi telf es 813 446 97 91 llamó a varios teléfonos y nadie contesta. Conf# 6071023001.Gracias.
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ID
#2125728 Review #2125728 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
Let the company propose a solution

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Verified Reviewer

I want a refund

Greyhound - I want a refund
Greyhound - I want a refund
Well on 8-14-20 I took a trip from portland or to Medford or at 6:30 pm my name is Fernando mesta and we had no breaks or stops the police was called driver was yelling at us and the police case number is sp20228724. Deputy kursh in douglas county I would like a refund for that trip I as *** and we were so late it was out of control
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ID
#2124493 Review #2124493 is a subjective opinion of poster.
Location
Portland, Oregon
Cons
  • Yelled at by employee
Preferred solution
Full refund

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Verified Reviewer

Bring Harassed by overnight African American Guard

1.0
Details
I travel through Greyhound every week and I always have the same problem with an African American Guard who works overnight. The guard comes to harass me and threatened my departure. I was listening to my radio, I had on head phones, and she came to try and intimidate me and make comments to me. No one was bothered or heard my music. I asked her go leave me alone. I travel every week no problem. She then called other guards and tried to get me kicked out with lies. Im not sure why this happened. I see that she is a bully and I have to travel again every week for work. I need someone to call me back on the matter as I am concerned about my safe travels.
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ID
#2122322 Review #2122322 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Not organized

1.5
Details
Didnt announce my bus was leaving I was in my correct lane to leave no one came to check area. Really mad I am still stuck at bus station need my ticket revised they said I need to pay 20 more dollars its crazy I need to get home can you help me please
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ID
#2120638 Review #2120638 is a subjective opinion of poster.
Service
Greyhound Bus Service
Preferred solution
Just get me another ticket I can get home it’s they fault

Greyhound Products and Services Reviews

Product or Service Reviews
Bus Service  1.5 438
Bus Ticket Booking  1.0 12
Baggage Policy  1.5 43
Vehicle Driver  1.9 54
Bus Ticket  1.7 23

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Latest Question

If my bus says it can't be tracked and its after business hours who or how do I find out whrn its now arriving?

My bus is supposed to be here at 1 am and its now 2 am and on the bus tracker it says it cant be tracked.. so how do i find out when its coming .. or if its coming ..?

Greyhound Questions

Refund of money

3.3
Details
I was informing your customer care person about getting a full refund the gentleman was polite listened and guided me to another area in the website. Although I am angry I did not take it out on him and he was extra sensitive to my needs. I have wrote a letter to corporate detailing how I feel and by now they received it. No one called so I reached out. I pray I can get my money back cause right now I truly need it.
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ID
#2118097 Review #2118097 is a subjective opinion of poster.
Location
Buffalo, New York
I mailed 2 suitcases from Cincinnati,Ohio on July 9th of this year, to Daytona Beach, Florida. After no phone call from the hub here, I went there to inquire when my luggage would be arriving. I was told it had not arrived, but should be on the 4:30pm bus that evening....
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ID
#2079565 Review #2079565 is a subjective opinion of poster.
Location
Port Orange, Florida

Why I can't get a bus going to Grand Rapids from Kalamazoo

Why is there no buses leaving out of Kalamazoo to Grand Rapids Michigan.. I dont understand
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ID
#2075784 Review #2075784 is a subjective opinion of poster.
Preferred solution
Get service to Grand Rapids from Kalamazoo Michigan

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Verified Reviewer

Mad customers

I have never been so disrespected in my life i will NEVER take greyhound again ever person that works for them is lazy disrespectful and racist if you are white you dont have a chance to get your questions answered find out any information or anything you need it is a shame this company is still open they should shut them all down

User's recommendation: NEVER chose greyhound.

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ID
#2052768 Review #2052768 is a subjective opinion of poster.
Cons
  • Poor services
Loss
$358
Preferred solution
Full refund

Lost baggage

My baggage was tagged!!!and under the bus,Greyhound lost my baggage From New York N.Y/Atlanta Ga Still NO ONE FROM GREYHOUND has called or contacted me in anyway concerning my baggage or my refund for my stuff, since Father's Day 2020. Pissed off
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ID
#2050920 Review #2050920 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dispute

My card was used to book a ticket and my card service said i had to contact the merchant for my dispute
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ID
#2049313 Review #2049313 is a subjective opinion of poster.
Service
Greyhound Bus Ticket Booking
Loss
$40
Preferred solution
Full refund