Greyhound Reviews

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Refund requested/ Disgruntled customer

Greyhound - Refund requested/ Disgruntled customer
I understand that I bought a non-refundable ticket but when I am given wrong information that keeps us from using the ticket, it seems a refund should be given. While a voucher was offered, it's very likely that voucher would never be used, which means we wasted quite a bit of money due to being given wrong information. To whom it may concern, I want to voice my displeasure with the service rendered. If possible, I would greatly appreciate a refund. It has taken me time to write this email because it was a very frustrating situation. On Wednesday, September 9th, we were seeking to help a homeless lady get to Nampa, Idaho to be with family. When calling Greyhound the first time, we as shelter staff were told that she couldn't ride because she had no state photo ID. The second time we called as shelter staff, we were trying to figure out what she needed the ID for and if there was an alternative to a state photo ID. We were told that we could get a ticket without a photo ID, she would just need a password since we would be paying for the ticket. Getting on the bus would depend if the bus driver asked for a photo ID. After talking with a few people that I know, I was told by all of them that they had never seen a bus driver ask for a photo ID, just the ticket. I let the rep know that I couldn't do anything more on this phone call but that I would probably be calling back. I needed to figure out the payment situation but knew we wanted to use the phone to order the ticket so that we could get the password needed. The payment situation was that the family member gave money to the shelter so that we could pay for her to get to this person. She did not have a smart phone so a printed ticket was needed. When finding out that she would need to leave from Wichita rather than Newton at 1 AM, I asked the guy on the phone if when we came to get her on the bus if we could get in the bus station to get a ticket. He said yes and recommended that we arrive an hour ahead of time. With this phone call getting the ticket paid for, I thought we had it squared away. Before hanging up, I wanted some sort of record of the purchase. I had to ask to have a confirmation and itinerary emailed to me. There was nothing in the email. The subject line read "Greyhound Ticket Purchase Confirmation and Itinerary (#) but there was nothing in the email, where I was expecting at least a link if not a lot more information. I thought this must be enough info to get the ticket along with the password that was set up: April. I ended up going with her for transportation and to make sure she was able to get on the bus. So we showed up in Wichita at midnight to find out that the bus station was not open. We stuck around until 1:30 to see if there was a way that the bus driver could get us the tickets. He said he was willing to take her to her first stop/transfer but she may get stuck there considering she has no ticket. I was very unhappy, feeling as if the person I had talked to on the phone had straight out lied to me. There was no customer service person to deal with this situation in the middle of the night. If there are buses running in the middle of the night, I would bet that customer service would be needed every night. When calling and realizing customer service opened at 7 AM on Thursday, Sept 9th. I called shortly after 7 to see what could be done considering we were told wrong. I was told that all I should have to do is put in a request refund on the website (which I did this same morning), and that it should be fine to change the ticket to the following day - 1 AM bus for Friday. At this time, I was pushing for this being done for free because I was given the wrong information. Because we had been at the bus station and seen on the door that the bus station hours were 11:30 - 4:30. (If I would have gone by what is posted online (3 am - 6 pm), I would have been even more frustrated.) We came to the bus station on Thursday afternoon just to be told that we couldn't have our ticket changed because it had already been printed. When talking to the bus station attendant, I didn't care if we had to pay the $20. We just needed to be able to get her to her family. (I don't know if you realize how busy shelters are with COVID.) He told us he couldn't do anything and to call Greyhound. I talked to customer service again, when she told me that the reason that the ticket couldn't be changed or printed was because it was passed the time of the original trip (pretty sure I talked to a different person each time). Yes, I was notified that the ticket had to be changed 24 hours in advance, but the ticket wouldn't have needed changed if we would have been able to get the ticket like we were told was possible. After being on the phone multiple times, I ended up paying for a whole new ticket out of my personal money. Not happily but for the sake of doing what needed to be done. Finally she got on her bus at 1 AM on Friday. Not only do I feel taken advantage of because the shelter had paid for a ticket that we had no way to get, but the money of the person trying to help their homeless family member was wasted, let alone my own money that shouldn't have needed to be spent. This message (which was also sent by an email I was given over the phone) is to point out the need for Greyhound to get their stuff together (giving out correct information even if the bus station is contracted) and in effort to get a refund, which wouldn't have been needed if we were given the correct information. In neither instance was I given a receipt but a confirmation number. Unfortunately, the confirmation number for the second ticket went with the lady on the bus in hopes that something wouldn't get messed up along the way. (Left out personal info) Just wanting to ensure this doesn't happen to anyone else, take all precautions.
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3 comments
#1934351

Highway Robbery!!!

#1934349

Highway Robbery!

#1930375

"I understand that I bought a non-refundable ticket" The End.... Do Not agree to terms you're not ready to honor when the chips are down. YOU asked for this...YOUR fault.

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ID
#2198270 Review #2198270 is a subjective opinion of poster.
Service
Greyhound Customer Care
Pros
  • Get to where needed without a vehicle
Cons
  • Misinformation given
  • Not given full information
Loss
$245
Preferred solution
Full refund

About my suitcase

They are not trying to help me at all there was all the clothes I had to my name after my house burnt down they don't care and it's bad how they treat their customers and I will never give them my money to ride a bus I have to be dead first to get on one of the buses

User's recommendation: If you lose your luggage don't expect for them to help you cuz they don't care.

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ID
#3104259 Review #3104259 is a subjective opinion of poster.
Location
Chicago, Illinois

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New Reviewer

Bus passed Elizabeth city without picking up

The bus rode right by it's stop and I was forced to be stuck in Elizabeth city for a day and missed work and two Drs appointments and had to sleep outside for the night. Then the next day the bus had no covers on the air vents
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ID
#3095999 Review #3095999 is a subjective opinion of poster.
Location
Wilmington, North Carolina

Where’s my refund

Greyhound - Where’s my refund
I booked a ticket online when I got too the greyhound I was told they didnt have a bus leaving at that time I missed my special event the next bus was at 6:30pm which would have put me in Detroit at 10:30pm to late for my event its been over a month wheres my refund

User's recommendation: Don’t waste your time or money.

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ID
#3088990 Review #3088990 is a subjective opinion of poster.
Location
Cincinnati, Ohio

Request of refund

Hi ,I had a reservation September 26 at 10.40 pm . But due to some reason bus didnt arrived & we couldnt travel through a that reservation. I was told to collect refund & contact through mail. Pls be considered to give me back my full refund. My reservation confirmation is: 7767**** . Secdule number GLI0256
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ID
#3085807 Review #3085807 is a subjective opinion of poster.
Location
Brooklyn, New York

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New Reviewer

Return of partial refund

Yes I bought a ticket for my girlfriend from New York to Buffalo and what's the bus had broken down upon the bus breaking down my girl was informed to contact you guys in order to get a partial refund that was on the 2nd of November we was told it would be 7 to 14 days to get our refund back onto my car and I haven't received it as of yet why

User's recommendation: Stay on top.

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ID
#3076446 Review #3076446 is a subjective opinion of poster.
Location
Buffalo, New York
Pros
  • Cute picture of the greyhound on their logo
  • Excellent drivers

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New Reviewer

Is there a hidden Protection Fee?

My first planned trip with Greyhound was horrible! I had to cancel the trip; but, was never refunded my money. That's ridiculous! I should've been given the courtesy as a first time Greyhound rider to be reimbursed my money. DO NOT RIDE GREYHOUND

User's recommendation: DO NOT RIDE GREYHOUND! IF YOU CANCEL A TRIP THEY WON'T REFUND YOU.

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ID
#3074521 Review #3074521 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$269
Preferred solution
Full refund

The problem solved.

I got a call from Greyhound bus and it was a delight to hear that my luggage had been located and I could come by and get it. Thanks Greyhound.lol

User's recommendation: You can trust God to move and Greyhound bus to respond.

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ID
#3072814 Review #3072814 is a subjective opinion of poster.
Location
San Andreas, California

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New Reviewer

Inadequate service

Upon arriving to Phoenix,Az. I was missing one of my luggage, and changing bus at Los Angeles, CA I was still missing luggage, upon arriving in San Jose CA I still don't have it. I am being given a runaround type procedure, but all I want is some good service and receive my belongings timely as possible.
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ID
#3069009 Review #3069009 is a subjective opinion of poster.
Location
Sacramento, California
Preferred solution
Belongings/compensation

Late bus

Bus was late driver flew in late he or she should be fired if they cannot make it to their job on time.. delays all passengers & its 37 degrees outside this is unacceptable & when things like this happen passengers should be accommodated SOMETHING! In return my first time & last time traveling with greyhound
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ID
#3064483 Review #3064483 is a subjective opinion of poster.
Cons
  • Getting stranded
  • Not worth the money
  • Dirty bathrooms
Loss
$389
Preferred solution
Full refund

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New Reviewer
Mi nombre es Grisel Valido Gracia,Por medio de la presente hago un reclamo de tres equipajes extraviados desde el dia 18 de octubre 2021,(uno blanco y rosado,uno negro y uno gris y verde). Mi esposo Vladimir Lien y yo hicimos un viaje desde Miami a Panama city FL,en...
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ID
#3058532 Review #3058532 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$3000
Preferred solution
Full refund
Horrible services.terrible customer service.they take your money and your bus breaks down or you get to New yorkand they tell you.they have no bus to New jersey.then on way home bus breaks down in pa.i called to ask for a refund.kept giving him my confirmation number...
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ID
#3057798 Review #3057798 is a subjective opinion of poster.
Location
Syracuse, New York

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Verified Reviewer
New Reviewer

My 17 year old son was left in montgomery alabama

My 17 year old son was at a scheduled stop in Montgomery,Alabama . Told your driver he was going to use restroom. Driver said he had 10 minutes so he went in and used bathroom.came back out and bus was pulling out.all his items are on the bus,so he has no money or ticket....he tried to wave the bus down and it didn't stop.so he 8s stuck in Montgomery

User's recommendation: Don't use greyhound.

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ID
#3055816 Review #3055816 is a subjective opinion of poster.
Location
Montgomery, Alabama
Preferred solution
My child stuff off the bus that left him. An apology and a full refund
New Reviewer
I booked my reservation online, I was told I had until 1am to purchase the tickets at a 7-11 for our 3am departure from Las Vegas. Went at 10:25pm to the 1st 7-11, the guy did not know how to process the transaction, went to the 2nd 7-11 which told me they no longer do...
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ID
#3052705 Review #3052705 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Cons
  • Does not cater to the consumer
  • Bad service
  • Service not provided
Preferred solution
An apology and maybe some voucher to use for a future trip for 2 people.
New Reviewer

See if my luggage has been found

I missed my bus thats what happened. My black suit case had 2 big pockets on the front and it has wheels onit and the other one is a tanish brown corlored suit case it also has wheels on it and it has a small pocket in the front and a long pocket in the front. If you openit there is mail in there with myname on it brandie Bryson
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ID
#3049576 Review #3049576 is a subjective opinion of poster.
Location
Prineville, Oregon
Preferred solution
My luggage

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