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I WAS MAD THAT THEY DIDN'T TELL US OUR BUS WASN'T COMING. THEY HAD US THINKING WE WAS LEAVING AT ONE TIME BUT I HAD A CONNECT TO CATCH IN MEMPHIS AND I WASN'T ABOUT TO BE IN MEMPHIS FOR 18 HRS UNTIL I COULD GET A BUS. THEY WAS VERY RUDE AND TOLD ME I HAD TO PAY TO...
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#1283030
My Son, Daughter and Mother left Oklahoma City for Kansas City on June 12th. The bus was supposed to leave at 11:15 - Left at 12. Was supposed to arrive Kansas City at 6:45. The bus left out of Emporia at and started driving the wrong direction. My ex-husband was...
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1.9
I didn't like
  • No service for purchased ticket
  • Customer service
#1282073
From the moment I got onto the bus I smelled a very foul odor which at first I didn't think it was a big deal then it didn't go away at all.. All of the other passengers were also holding there shirts over there noses... Once I couldnt hold it any longer I took the...
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#1281254
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Greyhound - Urine for a ride

Okay so this Greyhound bus I'm on at the moment (number 8320) smells strongly of *** pure ammonia even in the front of the bus. I have bad asthma and I can hardly breathe.
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Greyhound - *** Pure ***

There is a photo of the gainesville terminal with the *** under the sign that i took & the clock says 2am. This photo has gone viral
#1280703
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Greyhound - To buy a ticket

Ebert time i try to book online to save money it will not let me. It wants a reward #. Dint have one. The chat person said clear the Cookies. Dont know how to do that
#1280172
I booked my one way trip from Victorville to Santa Ana on 6/9/18. I booked this trip for this day and time so I would be able to attend my friends memorial service, which I ended up missing due to Greyhounds 2 hour late bus and the driver deciding to change the order...
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1.0
I didn't like
  • Poor service
#1277311
I was supposed to catch the 8:00 pm bus then they said midnight then it wasn't until 7:30 am the next morning and they knew at 8:00 we wasn't leaving there was roaches on the floor and they made a 12 year old boy sleep separate from where his aunt was they put females...
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#1275895
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Greyhound - My niece was kidnapped.

The incident happened on june 7th. I, myself as well as my brother and my sister in law all contacted several employees and were hung up on by a few when we asked to speak to supervisors. After spending almost 3 hours, we still had no solution for the problem. We will be contacting an attorney,news stations and BBB.
2.2
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Benson, Arizona
#1275027
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Greyhound - My niece was kidnapped.

The bus driver did not stop at her destination of Benson, Ariz. She asked him to stop at the next stop in Wilcox, Az. but he refused. He told her he was taking her to New Mexico. He then abandoned her in Lordsburg, New Mexico at a bus stop where there was no one to assist her. He showed no regard for her safety or well being.
2.3
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Benson, Arizona
#1275020