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1.0
Details
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
This incident took place 10/24/28-10/25/18. It was a planned trip that was supposed to be from Orlando to New York. I was set to arrive in New Yok the very next day, instead I didn't arrive until the 27th of October. Here's what happened: Me and my two toddlers were on...
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8 comments
Anonymous
#1734554

The customer service lady in the Miami airport greayhound bus station 3901 is horrible..she do not know how to treat people the right way...she is not polite at all and we wai...

Review
#1420163 Review #1420163 is a subjective opinion of poster.
Pros
  • Gave us a 7 dollar meal plan voucher
Cons
  • Unfair refund policy
  • Disgusting
  • Horrible customer service
Reason of review
Poor customer service
Loss
$185
Preferred solution
Full refund
Tags
  • RUDE MANAGER
  • Bad Customer Service
  • Unfair
  • Horrible Service All Together

Greyhound in Saint Louis, Missouri - Rude unprofessional behavior towards person with disabilities

1.7
Details
My uncle who has expressive aphasia from a stroke and issues ambulating (walking at times) took a bus from St Louis to Kansas City bus 1651 scheduled departure 8/21/19 at 0300. In an attempt to inform the driver of my uncles limitations with communication as the Greyhound website clearly states should be done prior to boarding. I was told “ I am not a babysitter” followed by “if he can’t travel alone, maybe someone should travel with him”. It clearly states with the exception of medications, or assistance with toileting reasonable accommodations to assist travelers with disabilities will be made. This particular driver lacked compassion and apparently the intelligence to communicate on a level beyond a middle schooler. I have sent a complaint to Greyhound.
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Review
#1630226 Review #1630226 is a subjective opinion of poster.
Cons
  • Rude disrespectful driver
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Service
  • Terrible Service
1.1
Details
I purchased a ticket in NY to arrive in fayetteville NC at 12:50am the bus got delayed in Rich. VA and we were stuck there hours with no new info I purchased a ticket in NY to arrive in fayetteville NC at 12:50am the bus got delayed in Rich. VA and we were stuck there...
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Review
#1627470 Review #1627470 is a subjective opinion of poster.
Cons
  • Rude staff
  • Stranded for 7 hrs
  • Custoner service delivery
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • Terrible Service
  • Greyhound Unreliable

Greyhound in Delmont, Pennsylvania - I think were gonna die

1.9
Details
so first of all. our bus came at 5:40 ... it was late . and when we got on the bus there was no outlets , no wifi , no lights . and then it started to smell like gas , the smell constantly grew stronger and actually started to make me nauseous and hard to breathe .
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Review
#1622653 Review #1622653 is a subjective opinion of poster.
Pros
  • Seeing all the amazing scenery of america
Cons
  • Outlets not working or not having any
  • Staff
  • Wifi
Reason of review
smell of gas and propane on the bus
Preferred solution
Let the company propose a solution
Tags
  • discomfort
  • Horrible Service All Together

Greyhound in Boston, Massachusetts - Bad service

1.2
Details
Standing in the greyhound bus service line, the busses were an hour late because their was no drivers, when the bus arrived it was not a greyhound bus it was some bus they rented they told us, the bus was extremely uncomfortable and had not charging points for phones, the bus driver took a wrong route or he get lost!!!. I paid 34 dollars for this trip. I’m always traveling with greyhound and this experience was the worst and I’d never went to go through this again!! People started clapping at the end because they made it safely , so it was not only me that was feeling in easy about the trip!!
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Review
#1621694 Review #1621694 is a subjective opinion of poster.
Cons
  • Bus delays for many hours without reimbursement
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund
Tags
  • Unsafe Bus Depots
3.0
Details
Today the bus from nashville to memphis was really slow on purpose it seems. driver drove about 40-45mph when originally said he would get us there in three hours. he made no attempt to accommodate connecting bus to dallas and at least 10 people had to make new...
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2 comments
Anonymous
#1730457

Boarded at Dallas at midnight. Sat second row. Across the aisle a woman who also had two seats to herself asked if she could use the drink holder in my sideseat. It was dark o...

Review
#1618535 Review #1618535 is a subjective opinion of poster.
Tags
  • Late Arrivals
  • food born illness
1.0
Details
Bought tickets on advance, company did not notify bus was going to be 4 hrs late.
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2 comments
Anonymous
#1730474

Boarded at Dallas at midnight. Sat second row. Across the aisle a woman who also had two seats to herself asked if she could use the drink holder in my sideseat. It was dark o...

Review
#1614912 Review #1614912 is a subjective opinion of poster.

Greyhound - Frequently Late

2.6
Details
The buses coming from Nashville TN to Louisville KY LATE. both in December 2018 & July 2019. For some reasons drivers do not show for work. Which happened in January 2019 in route to Louisville KY from Indianapolis IN. Sad. Miss my connections a lot.
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Review
#1613613 Review #1613613 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Bought a ticket to eureka from Sacramento the company had no drivers and had a delay of four hours making me miss my transfer in Oakland ca and the station closes at 1:00 am forcing me into the streets of Oakland on a Saturday night and got assaulted and then had to go...
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1 comment
Anonymous
#1728066

YOU SHOULD SUE THEM FOR A HUNDRED GO-ZILLION DOLLARS! AND THEY SHOULD ALSO APOLOGIZE TO YOU FOR NOT HAVING ANY PLACE SAFE FOR YOU WAIT FOR YOUR BUSES AT. THEY OUTTA BE ASHAMED...

Review
#1612050 Review #1612050 is a subjective opinion of poster.
Cons
  • All employees were rude and non professional
  • Dont hire enough drivers for sold tickets
Reason of review
Problem with delivery
Loss
$550
Preferred solution
Full refund
Tags
  • Worst Bus Company Ever
  • Greyhound Is Trash

Greyhound in Manhattan, New York - Worse Experience

1.0
Details
I bought two round trip tickets from New York to Bally's. The time was incorrect. The bus driver did not let us get on the bus after standing online for 2 hours. He said our ticket has to have the exact time. I had to purchase full-price tickets all over again. When I contact Greyhound for a refund the rep said they don't do refunds and she put me on hold and never came back on. The end results I lose my money and they don't care as long they rip off their customers.
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Review
#1609546 Review #1609546 is a subjective opinion of poster.
Pros
  • Only bus to the casino
Cons
  • Rip off customers
Reason of review
Problems with payment
Loss
$40
Preferred solution
Full refund

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts
1.3
Details
I booked a bus ticket online and recieved an itinerary for a time I didnt schedule. When I contacted customer service, all three people I spoke to were very rude. They kept trying to charge me an extra 20 dollars to switch the time on a ticket I just bought after...
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1 comment
Anonymous
#1724270

The people running Greyhound act like they don't have any Connor sense! They should be treating their customers with respect, instead of trying to still money from them by cha...

Review
#1603267 Review #1603267 is a subjective opinion of poster.
Pros
  • Range of destinations
Cons
  • Poorly kept stations
  • Rude drivers
  • Rude customer service
Reason of review
Poor customer service
Loss
$188
Preferred solution
Deliver product or service ordered
Tags
  • Moneygrubbers