Greyhound

Hello I would like to file a complaint regarding a trip I made on Greyhound on December 12, 2024. I was on route US0670 which goes from Charlotte to Atlanta, and my stop was the fourth stop, Norcross Georgia.

I had brought a suitcase which I put in a baggage compartment (the second one left from the door). Upon arrival, the driver opened the first compartment. I politely asked if he could open the second one, so I could get my bag and be on my way. However he blatantly refused, and rudely told me to leave it alone.

I genuinely do not understand why he didn't let me take my bag and I still have no idea what he was talking about he told me that he won't open the second compartment until the bus arrived in Atlanta, which is ridiculous since my ticket was for Norcross, so I couldn't stay on the bus to Atlanta because that would be illegal (and very inconvenient since that was not my destination). Either that or he wanted the bus to take the bag without me, which is theft of my personal property which is definitely against Greyhound policy. I continued to politely ask for my bag but he was just rude, even threatening to call the police. Eventually someone else intervened and I got my bag back, but that driver should not be abusing his power for literally no reason other than screw over Greyhound passengers.

I don't know the names but there were definitely other passengers who witnessed this.

I am not seeking money, a refund, or to press charges. I just want this to be noted by the Greyhound Corporation and to prevent any future incidents

I'm a disabled black female, who has a disabled older sister. I paid extra money to sit in the front seat of the bus because of all the medical issues my sister and I have!

The bus company changed our seats two times. The first time wasn't bad, it was only one row behind. But then at 2:23 PM, I got another email stating they changed the seats again. The bus departed at 2:50 PM.

I went directly to the bus station desk clerk, who stated they had nothing to do with Greyhound. But she gave me the phone number and said call right away. It took forever to contact them, and when I did, they were talking about giving me a voucher. I was confused, disgusted and overwhelmed all at the same time.

I just wanted to get home. Not only did they change the seats to the last row, it was next to the smelly, funky bathroom. I was so sick on that ride, I threw up two times. Between a headache and nausea, it was crazy.

I was sick for the rest of the night! And now the next day a customer service representative for Greyhound is stating they will only give me a voucher for the money paid extra for the seats. I paid cash, why would you give me a voucher? I don't ever want to take this transportation again.

The rep then stated I could give it to someone. I don't recommend anyone using this company. I would like my money back the same way I paid it out! The customer service representative had no customer service!

He didn't care about the customer or them being a disabled person. When asking to speak to a supervisor, he stated the supervisor is very busy and I would be on hold for a while.

When asking for another supervisor, he stated he only has access to one supervisor. I was on hold for 18 minutes before I decided to hang up!

Greyhound canceled a connecting bus from Boston to Tulsa. I had a 16-hour difference between buses.

They closed the station in Kansas City for cleaning at 10am and reopened at 4pm. They kicked me out of the station with my two sons and two grandchildren and did not provide me a hotel. Their words were, and I quote, 'I was out of luck and on my own.' I had almost $300 in extra expenses due to their cancellation. Update: I got on a bus at Kansas City to Joplin at 11 pm and arrived at Joplin at 1:30 am.

I didn't leave Joplin until 10:30 am due to a delayed bus. Greyhound is a nightmare to travel with, to say the least. Then, got on another bus and 30 minutes later, the bus started smoking from the back.

The driver had to open both emergency exits and pull over because the bus was overheating. It was just a nightmare overall, not to mention the station in Kansas was so filthy; it was hard to see out of their glass windows throughout my 16-hour layover.

I have made to forms i have submitted the forms twice and so has my gf and we haven't received any info about our luggage and on top of that our driver said 1135 we leave he then decided to leave earlier then that and caused us to lose our belongings since we ran to the store and thought we had time to go get food and snacks for the rest of our trip so firstly I feel we deserve either to have our stuff returned and have grey hound actual contact and inform us or i expect to be paid back in full since the greyhound driver said to be back at 11:35 and then left at like 11:10 causing us to miss the re boarding because they miss informed us and left without making sure all passengers were back on board so idc if they say the aren't liable for luggage because this was a hundred percent greyhounds fault and I expect them to fix there damn mistake

Do not use this service. I made the awful mistake of putting my mother, aunt, and uncle on one.

They left Ohio at 8:30 AM. They stopped in Atlanta, GA., heading for Mobile, Alabama. They got there at 11 PM. They were then told that they didn't have a driver until 8 AM.

Terrible, right? The driver did not show up at 8 AM as they were told. He got there at 5 PM Tuesday afternoon. No explanations, no apologies.

When I called to complain, I was told that you can only email your problem. They don't have an actual person you can speak with about a problem. Only booking can you speak to a live person. Deplorable.

So angry right now. You have been warned.

A trip from Frederick,MD-Bal-NYC (arr.@2pm) was rerouted from Frederick,MD-DC-NYC(arr.@6pm) without giving me the option of accepting the change or declining and rebooking or receiving a refund!! When I called customer service I received the obligatory Im sorry for the inconvenience and was told that their tickets are non refundableand if I wanted to cancel the trip I would only receive a Greyhound VOUCHER worth AT MOST, 75% of my purchase price!!

HOW?!?!?!??? I could understand if I wanted to change for whatever reason, but GREYHOUND CHANGED THE ITINERARY!!! Why should I be forced to accept your change in schedule and/or eat the cost of an alternative option??? Not to mention, said change will ADD 4 HOURS to my travel time??

I wound up rebooking a bus from Balt-NYC, but now I must fight with them to get back my portion of the Frederick-Balt portion of my trip, which I fully intend to do! I stopped using Greyhound YEARS ago because of their unreliability and switched to Peter Pan. The only problem is that Peter Pan does not go to Frederick, MD.

The ONLY reason I chose Greyhound this time was to keep my son-in-law from having to drive me to Balt. Well, after this trip, its back to Peter Pan!!!