Greyhound

As almost every other person is victim got their rights violated from the GH bus, inc management, their employee's negligence, disrespectful behavior and breach their duties still same before and even after me til now

No improvement, instead after all CCTV, on news GH management praise itself like innocent.

I am the one of the victims, It's been year and half, since that incident of my lost or stolen of my personal property occurred in the bus while I just went to front seat socket to plug in my phone charger, GH bus driver wrongfully got my personal property while I was present in the bus including my all forms of ID's my sensitive documents off the bus left it at the station in front of the passengers, bus departed right after I returned realized inquired told by passengers ran to the bus driver informed him right away, I wanted him to get me off the bus so I could get back to get my both handbags, but he never did, I sue but til now I never got my personal property. I got all the proof possible including passengers witness proof but still GH defense Attorney denied of no record of that incident.

I was going from El Centro to Flagstaff and I had a transfer in Phoenix. I was at the boarding door 15 mins before the bus was scheduled to leave from Phoenix, and I watched the driver DRIVE AWAY 10 MINS BEFORE THE BUS WAS SCHEDULED TO LEAVE!!

The driver did not even check for passengers waiting to board!! The people at the counter said they couldn't call the driver back because they wouldn't answer the phone while driving, but why would they be allowed to leave before the scheduled time, or even check for the passengers that were there 15 mins before the scheduled time like I was supposed to be. I was there at 11:28pm and the bus was scheduled to leave at 11:45pm. The driver pulled out and drove away at 11:35pm!!!

I was going to be home in 3 hours if I had been on that bus, instead my only option is to wait until 9:50 the next morning to catch the next bus, which I am currently sitting here with my new unexpected over 10 hour transfer, not feeling real safe in this kinda scary bus depot, for something where I did everything I was supposed to do. I can't believe I had to watch the driver drive away without even checking for additional people that were there the suggested 15 mins before the bus was scheduled to leave.

This is a terrible company, and I doubt my reviews will do anything at all, but I am going to leave this review any possible place I can, file any complaint I possibly can, and call whatever numbers I can to negatively affect Greyhound, because the fact that I am sitting here feeling totally unsafe in this depot for HOURS when all I want to do is be home just because the driver took off before the scheduled time without opening the door is totally uncalled for. I guess the drivers can make whatever schedule they want, and I hope this one gets fired.

Bus 86725 El paso Tx 3:53am 01/31/2025 After a day and three hours of travel. 3 hours late by the Greyhound service,.the new driver I consider she is the worst driver so far of this company, The driver she refused to give me her name.She make it me spend the worst moments in my trip from El Paso Texas to Los Angeles California.

The driver with a bad attitude only threatening that for any detail she would call the police and the customers would be separated from the bus in an aggressive tone .the volume of speaker Bus 86725 was too loud.the bus has many empty seats and did not allow me to change to another seat with more comfort that I was sitting in the last seats next to the bathroom, which was not cleaned in the time they had to do so because of the bad smell that could be felt throughout the bus. so she is not interested in the well-being of the customers,.she sees us as if we were garbage forgetting that she works for us.

She gives a very bad image of this company in relation to the poor treatment of users. (Flixbus drivers are more professional)

Hello I would like to file a complaint regarding a trip I made on Greyhound on December 12, 2024. I was on route US0670 which goes from Charlotte to Atlanta, and my stop was the fourth stop, Norcross Georgia.

I had brought a suitcase which I put in a baggage compartment (the second one left from the door). Upon arrival, the driver opened the first compartment. I politely asked if he could open the second one, so I could get my bag and be on my way. However he blatantly refused, and rudely told me to leave it alone.

I genuinely do not understand why he didn't let me take my bag and I still have no idea what he was talking about he told me that he won't open the second compartment until the bus arrived in Atlanta, which is ridiculous since my ticket was for Norcross, so I couldn't stay on the bus to Atlanta because that would be illegal (and very inconvenient since that was not my destination). Either that or he wanted the bus to take the bag without me, which is theft of my personal property which is definitely against Greyhound policy. I continued to politely ask for my bag but he was just rude, even threatening to call the police. Eventually someone else intervened and I got my bag back, but that driver should not be abusing his power for literally no reason other than screw over Greyhound passengers.

I don't know the names but there were definitely other passengers who witnessed this.

I am not seeking money, a refund, or to press charges. I just want this to be noted by the Greyhound Corporation and to prevent any future incidents

I'm a disabled black female, who has a disabled older sister. I paid extra money to sit in the front seat of the bus because of all the medical issues my sister and I have!

The bus company changed our seats two times. The first time wasn't bad, it was only one row behind. But then at 2:23 PM, I got another email stating they changed the seats again. The bus departed at 2:50 PM.

I went directly to the bus station desk clerk, who stated they had nothing to do with Greyhound. But she gave me the phone number and said call right away. It took forever to contact them, and when I did, they were talking about giving me a voucher. I was confused, disgusted and overwhelmed all at the same time.

I just wanted to get home. Not only did they change the seats to the last row, it was next to the smelly, funky bathroom. I was so sick on that ride, I threw up two times. Between a headache and nausea, it was crazy.

I was sick for the rest of the night! And now the next day a customer service representative for Greyhound is stating they will only give me a voucher for the money paid extra for the seats. I paid cash, why would you give me a voucher? I don't ever want to take this transportation again.

The rep then stated I could give it to someone. I don't recommend anyone using this company. I would like my money back the same way I paid it out! The customer service representative had no customer service!

He didn't care about the customer or them being a disabled person. When asking to speak to a supervisor, he stated the supervisor is very busy and I would be on hold for a while.

When asking for another supervisor, he stated he only has access to one supervisor. I was on hold for 18 minutes before I decided to hang up!

My lady friend was traveling on Greyhound from Springfield, Missouri to Spokane, Washington. She got off the bus at Butte Montana to get something to eat and when she did a bicycle struck her and she had to have surgery on her leg she still recovering in Butte.

Now Im trying to book a ticket for her from Butte to Spokane and they will only allow her to take one bag. What is she supposed to do with the other two bags as she was traveling from Springfield with three bags?

This is a pretty *** situation

Your customer service person said that my friend could ask the driver if she could put on two more bags

But what if he says no?

Please help me solve this problem thanks

Greyhound canceled a connecting bus from Boston to Tulsa. I had a 16-hour difference between buses.

They closed the station in Kansas City for cleaning at 10am and reopened at 4pm. They kicked me out of the station with my two sons and two grandchildren and did not provide me a hotel. Their words were, and I quote, 'I was out of luck and on my own.' I had almost $300 in extra expenses due to their cancellation. Update: I got on a bus at Kansas City to Joplin at 11 pm and arrived at Joplin at 1:30 am.

I didn't leave Joplin until 10:30 am due to a delayed bus. Greyhound is a nightmare to travel with, to say the least. Then, got on another bus and 30 minutes later, the bus started smoking from the back.

The driver had to open both emergency exits and pull over because the bus was overheating. It was just a nightmare overall, not to mention the station in Kansas was so filthy; it was hard to see out of their glass windows throughout my 16-hour layover.