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I purchased 3 tickets yesterday May 21, 2019 for Today May 22,2019. There’s was change of plans and I’m unable to take the bus. I called In the morning to ask for a refund and customer service told me that they couldn’t refund the tickets because it was non-refundable....
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1.3
#1540160

Greyhound in Kaw, Missouri - Horrible Customer Service!!!

Been told I was getting a refund now for over a month and still have not received the refund. Horrible service for passengers as well and the staff at the station was very rude.
2.1
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Kaw, Missouri
I liked
  • Drivers that are nice and tell us funny stories and jokes
I didn't like
  • Lack of customer service
  • Worst costumer service ever
#1527669
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Bus was 5 hrs late at contenting station and over 3 hrs late at destination. Electric plugs or light neither worked. Customer service was a joke. No refund. Foreigners answering phones could care less about talking to you or taking care of the customer. Will never go...
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Anonymous
Anonymous

I would, but they don't service my hometown. And anyway, I have read plenty of Pissed Off Consumer reviews that make it sound almost as bad as Greyhound is. But I would take t...

1.5
#1525760
Bus leaves Atlanta Greyhound station travels 2or3 blocks breaks down. Sat stuck in traffic for an hour.
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Anonymous
Anonymous

Once, when traveling through Atlanta on Greyhound, I walked around until I found a convenience store to buy some food & drink at. A VERY AGGRESSIVE panhandler hounded me for m...

1.5
#1520577

Greyhound - They egnore your claim

From 4 package I send, I got one back. I go back another one after three months and that one was opened and somethings were gone. I never received the other two. My better items were in those two. I think there is a group of employee doing this and nobody watching them.
#1512329
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Greyhound - WORST SERVICE EVER

I paid for a ticket for myself and my daughter to back home to St. Paul MN and was under a winter storm and asked to have it rescheduled for next Thursday. I was told that I would need to pay $20 for myself and my daughter. I told them I am not doing that because if the airlines can provide you with a refund and reschedule the dates for free why can't they do it. They are trying to get more money out of people and that is not right. This is my last time ever using greyhound TERRIBLE, TERRIBLE, TERRIBLE SERVICE...
#1511522
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Once I rod ethe Greyhound from Burlington, Vermont to Hollywood, California. (In December 1993) The ticket cost $149 one way. The first leg of the trip was on Vermont Bus Lines and at one of the stops in Vermont the driver was gone a long time and he came back and...
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Anonymous
Anonymous

I'm the person who wrote the above review. I remember that it actually took 9 days altogether from start to finish. I starved the whole ride home and the reason that I didn't ...

#1506447
Charlotte, NC Summary - to LA: Leg 1 - Charlotte to Atlanta - Two hours late to Atlanta - missed connecting bus - five hour delay to get re-ticketed. Leg 2 - Atlanta to Dallas - Student driver - kept killing engine - 30 mph at times on freeway - claims transmission...
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1.0
I didn't like
  • Four inferior or broken buses out of five
#1505040
I started in Hammond, IN today at 7:45 am storing an 18”x”18”x24” well taped box of clothing in underneath storage compartment. Also stored a med sz plastic bag. (Too big for in passenger area). This I did at Hammond as well as in Indianapolus, IN. No questions asked!...
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Anonymous
Anonymous

It's best never to put anything under the bus. Once I put a big box full of hundreds of dollars of magazines under the bus and the box didn't show up at my destination until 3...

2.4
Louisville Central, Kentucky
#1502410
2 hour delay for a 1 hour trip. Reason: there was no bus assigned for the trip from Hollywood to Oxnard, even though this was a regularly scheduled trip. No Wi-Fi in station, only metal benches. Poorly organized and managed company.
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Anonymous
Anonymous

One time when I was riding the Greyhound Bus, I went to go buy 1 liter bottle of Coca Coal at the 7-Eleven store while we were waiting in San Bernardino, California. The cashi...

1.5
Nogales, Sonora
#1499245