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1.0
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Greyhound - Stranded widow
Greyhound - Stranded widow
I purchased a one way bus ticket online on August 28 2019, leaving Elizabeth City NC 7:55am arriving in Atlanta 02:34 am. Verifying my bus stop I called the customer service number to make sure of the address is correct (3800 Patrick Way, Elizabeth City NC). The...
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Review
#1639296 Review #1639296 is a subjective opinion of poster.
Pros
  • I will like it when this company finally goes out of business
  • Finally being able to take a shower when my ordeal was over
Cons
  • Rude customer service
  • Greyhound money grab
Reason of review
Poor customer service
Loss
$133
Preferred solution
Full refund
Tags
  • Bad Customer Service
1.1
Details
I was nearly assaulted by staff Hear me out 86894 bus number Sacramento to LA 11 pm delayed 45 minutes Driver first told me move bag off seat which I quickly moved. I said yeah yeah I’m putting my charger in the socket to charge my phone He repeated me mocking “yeah...
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2 comments
Anonymous
#1737334

brave girl. some them drivers act like wannabee mobsters.

in fact that can be what they are really after. not you or your money but maybe the real illegal goodies. you can tell when they have that lurid look in their faces. those and their support drivers are worse than prison wardens.

so regard it as stepping into a jail cell for the duration of the ride where all your rights are suspended. Thats my experience and observation even though their safety record is good to excellent.

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Review
#1595370 Review #1595370 is a subjective opinion of poster.
Cons
  • Disgusting
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • rude employee
  • rude lazy ripoff
1.0
Details
Greyhound - If I could give less than a one-star rating, I would.
Greyhound - If I could give less than a one-star rating, I would.
If I could give less than a one-star rating, I would. I recently booked a trip with Greyhound and it literally could not have been a worse experience. Their employees hate their job and it's very noticeable. I was taking a trip from southern California to the Oregon...
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4 comments
Anonymous
#1719628

" hate their job" No people don't hate their jobs, they hate people who use this played out cliche. It's a sure sign of a customer from *** People who utter this nonsense typically try to ruin the days of anyone they come across by asking questions they know someone in the trench isn't going to know the answer to while acting high and mighty. Please do not reproduce...

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Review
#1583654 Review #1583654 is a subjective opinion of poster.
Cons
  • Yelled at by employee
  • No refund for a trip i couldnt take at fault of them
  • Stranded
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund
1.0
Details
Greyhound - The WORST transportation company in the entire world
To all the investors holding shares in this company, you either have to have a smarter and more efficient CEO, replacing the current one or sell ALL your shares ASAP!!! Because this company is going bankrupt very soon, due to its POOR services.This company is the worst...
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1 comment
Anonymous
#1718551

ONLY AN IDIOT WOULD EVER BUY SHARES OF GREYHOUND IN THE FIRST PLACE.

Review
#1567097 Review #1567097 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.1
Details
Greyhound - Scam!!!!
I purchased a ticket for transportation from Phoenix, AZ to Santa Ana, CA. There was an option to upgrade to economy extra which allowed the ability to change bus times on the same day of travel. Since I wasn’t sure what time we would be ready to leave, I selected and...
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Review
#1475807 Review #1475807 is a subjective opinion of poster.

Greyhound in Jackson, Michigan - Bad baggage handling

Greyhound - Bad baggage handling
I lost my baggage from Nashville to Detroit, everything inside is new.. many times contact Greyhounds office.. : put a complain... Justin the Detroit claim baggage clerk was helpful.still waiting for response.
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Review
#1462747 Review #1462747 is a subjective opinion of poster.
1.0
Details
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER

Update by user Jan 09

Update as of today being that this incident took place 3 months ago:I have contacted greyhound yet again for the 10th time (yes I’ve been keeping count) regarding my refund and of course they told me “call back in 3-5 business days” a like that has been told to me...

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8 comments
Anonymous
#1734554

The customer service lady in the Miami airport greayhound bus station 3901 is horrible..she do not know how to treat people the right way...she is not polite at all and we wait a lot for our services to by the ticket..she is so rude..she do not have her name tag. So my complain is about her.

She suppose to have a Supervisor washing her all the time. Not a good experience with that person

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Review
#1420163 Review #1420163 is a subjective opinion of poster.
Pros
  • Gave us a 7 dollar meal plan voucher
Cons
  • Horrible customer service
  • Negligence toward their customers needs
  • Highway robbery prices greyhound charges for tickets
Reason of review
Poor customer service
Loss
$185
Preferred solution
Full refund
Tags
  • RUDE MANAGER
  • Bad Customer Service
  • Unfair
  • Horrible Service All Together
If you are foolish enough or are so desperate that you will ride a Greyhound on scheduled runs and any issues come up their customer service has no authority to correct the problem on the spot. Greyhounds customer service is not even in the United States. They are...
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5 comments
Anonymous
#1634155

Am I in Mexico, or is this the Memphis Greyhound Bus Depot?

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Review
#1397778 Review #1397778 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Greyhound - STOLEN LUGGAGE
I PAID 130.00 TO HAVE MY LUGGAGE SHIPPED FROM GREYHOUND PHILA,PA TO GREYHOUND ALBANY,GA ON 7/5/2018 AND TODAY'S 7/19/2018 AND I STILL DON'T HAVE MY BAG,AND GREYHOUND HAS NOT REIMBURSED ME FOR THE SHIPPING COST OR THE AMOUNT OF MY VALUABLES INSIDE WHICH HAS BEEN...
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5 comments
Anonymous
#1692854

Greyhound is run by all black people and think there superior beings like the Germans and now there game is to steal white people's stuff but that adds up to the destruction of everything they do and greyhound will be just another distraction in their path

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Review
#1307317 Review #1307317 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound in Sacramento, California - My baggage was lost filed a claim

1.0
Details
Greyhound - My baggage was lost filed a claim
Greyhound - My baggage was lost filed a claim
Filed claim for lost Bagage over 90 days ago was given this # in regards to my claim however every time i call toll free number for grey hound i am given the run around as to where no luggage has been found or claim has been received. I photo copy my claim ane here is the attachment can you please help me out by locating my claim or luggage please
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Review
#1296399 Review #1296399 is a subjective opinion of poster.
Reason of review
Bad quality