Most helpful reviews first
This incident took place 10/24/28-10/25/18. It was a planned trip that was supposed to be from Orlando to New York. I was set to arrive in New Yok the very next day, instead I didn't arrive until the 27th of October. Here's what happened: Me and my two toddlers were on...Read more
If you are foolish enough or are so desperate that you will ride a Greyhound on scheduled runs and any issues come up their customer service has no authority to correct the problem on the spot. Greyhounds customer service is not even in the United States. They are...Read more
I purchased 3 tickets yesterday May 21, 2019 for Today May 22,2019. There’s was change of plans and I’m unable to take the bus. I called In the morning to ask for a refund and customer service told me that they couldn’t refund the tickets because it was non-refundable....Read more
Bus leaves Atlanta Greyhound station travels 2or3 blocks breaks down. Sat stuck in traffic for an hour.Read more
I started in Hammond, IN today at 7:45 am storing an 18”x”18”x24” well taped box of clothing in underneath storage compartment. Also stored a med sz plastic bag. (Too big for in passenger area). This I did at Hammond as well as in Indianapolus, IN. No questions asked!...Read more
Louisville Central, Kentucky
Greyhound in Kaw, Missouri - Horrible Customer Service!!!
Been told I was getting a refund now for over a month and still have not received the refund. Horrible service for passengers as well and the staff at the station was very rude.
- Drivers that are nice and tell us funny stories and jokes
I didn't like
- Lack of customer service
- Worst costumer service ever
Greyhound is horrible. Me and mother were going to see the play Wicked on Broadway at 2 pm. We have been wanting to see this play for about 5 years. We get to the stop where the New Carrollton bus was supposed to board at 8:30 and leave at 8:55. We got there about...Read more
I didn't like
- Being dismissed
- Missing my event
I got stranded in Houston coming down here to get my daughter who is homeless and in a very bad addiction things didn't go out between us and they left me here. I booked a ticket on Saturday night was to leave Monday My friend's car broke down and I didn't have a ride...Read more
Charlotte, NC Summary - to LA: Leg 1 - Charlotte to Atlanta - Two hours late to Atlanta - missed connecting bus - five hour delay to get re-ticketed. Leg 2 - Atlanta to Dallas - Student driver - kept killing engine - 30 mph at times on freeway - claims transmission...Read more
I didn't like
- Four inferior or broken buses out of five
7/3/2018. The bus has a bathroom which is faulty and the whole bus smells like *** and urine. Everyone on the bus, bus #86163, 6:39pm bus from NYC to Mt. Laurel, NJ, has a frown of disgust in their faces. The smell is so unbearable. It's so unbearable that I had to...Read more
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