filters
State:
Show
City:
Show
Product:
Show
1.0
Details
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER

Update by user Jan 09

Update as of today being that this incident took place 3 months ago:I have contacted greyhound yet again for the 10th time (yes I’ve been keeping count) regarding my refund and of course they told me “call back in 3-5 business days” a like that has been told to me...

View full review
8 comments
Anonymous
#1734554

The customer service lady in the Miami airport greayhound bus station 3901 is horrible..she do not know how to treat people the right way...she is not polite at all and we wait a lot for our services to by the ticket..she is so rude..she do not have her name tag. So my complain is about her.

She suppose to have a Supervisor washing her all the time. Not a good experience with that person

View more comments
Review
#1420163 Review #1420163 is a subjective opinion of poster.
Pros
  • Gave us a 7 dollar meal plan voucher
Cons
  • Horrible customer service
  • Unfair refund policy
  • Highway robbery prices greyhound charges for tickets
Reason of review
Poor customer service
Loss
$185
Preferred solution
Full refund
Tags
  • RUDE MANAGER
  • Bad Customer Service
  • Unfair
  • Horrible Service All Together
1.0
Details
Greyhound - If I could give less than a one-star rating, I would.
Greyhound - If I could give less than a one-star rating, I would.
If I could give less than a one-star rating, I would. I recently booked a trip with Greyhound and it literally could not have been a worse experience. Their employees hate their job and it's very noticeable. I was taking a trip from southern California to the Oregon...
View full review
4 comments
Anonymous
#1719628

" hate their job" No people don't hate their jobs, they hate people who use this played out cliche. It's a sure sign of a customer from *** People who utter this nonsense typically try to ruin the days of anyone they come across by asking questions they know someone in the trench isn't going to know the answer to while acting high and mighty. Please do not reproduce...

View more comments
Review
#1583654 Review #1583654 is a subjective opinion of poster.
Cons
  • No refund for a trip i couldnt take at fault of them
  • Poor customer service
  • Stranded
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund
1.0
Details
Greyhound - Stranded widow
Greyhound - Stranded widow
I purchased a one way bus ticket online on August 28 2019, leaving Elizabeth City NC 7:55am arriving in Atlanta 02:34 am. Verifying my bus stop I called the customer service number to make sure of the address is correct (3800 Patrick Way, Elizabeth City NC). The...
View full review
Review
#1639296 Review #1639296 is a subjective opinion of poster.
Pros
  • I will like it when this company finally goes out of business
  • Finally being able to take a shower when my ordeal was over
Cons
  • Rude customer service
  • Greyhound money grab
Reason of review
Poor customer service
Loss
$133
Preferred solution
Full refund
Tags
  • Bad Customer Service
1.1
Details
I was nearly assaulted by staff Hear me out 86894 bus number Sacramento to LA 11 pm delayed 45 minutes Driver first told me move bag off seat which I quickly moved. I said yeah yeah I’m putting my charger in the socket to charge my phone He repeated me mocking “yeah...
View full review
2 comments
Anonymous
#1737334

brave girl. some them drivers act like wannabee mobsters.

in fact that can be what they are really after. not you or your money but maybe the real illegal goodies. you can tell when they have that lurid look in their faces. those and their support drivers are worse than prison wardens.

so regard it as stepping into a jail cell for the duration of the ride where all your rights are suspended. Thats my experience and observation even though their safety record is good to excellent.

View more comments
Review
#1595370 Review #1595370 is a subjective opinion of poster.
Cons
  • Disgusting
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • rude employee
  • rude lazy ripoff
If you are foolish enough or are so desperate that you will ride a Greyhound on scheduled runs and any issues come up their customer service has no authority to correct the problem on the spot. Greyhounds customer service is not even in the United States. They are...
View full review
5 comments
Anonymous
#1634155

Am I in Mexico, or is this the Memphis Greyhound Bus Depot?

View more comments
Review
#1397778 Review #1397778 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
1.0
Details

Update by user Aug 30

NOT RESOLVED

Original review posted by user Aug 30

very disappointed in Greyhound travel Greyhound for years but that has you say very pissed off as far as your customer service they are not were called to him. I am very very mad. I think you it is a disgrace the way you treat customers and how will be the...
View full review
Review
#1640492 Review #1640492 is a subjective opinion of poster.
Cons
  • Customer satisfaction
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • rude employee
  • Horrible Service All Together
1.0
Details
Greyhound - The WORST transportation company in the entire world
To all the investors holding shares in this company, you either have to have a smarter and more efficient CEO, replacing the current one or sell ALL your shares ASAP!!! Because this company is going bankrupt very soon, due to its POOR services.This company is the worst...
View full review
1 comment
Anonymous
#1718551

ONLY AN IDIOT WOULD EVER BUY SHARES OF GREYHOUND IN THE FIRST PLACE.

Review
#1567097 Review #1567097 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Greyhound in Boston, Massachusetts - Bad service

1.2
Details
Standing in the greyhound bus service line, the busses were an hour late because their was no drivers, when the bus arrived it was not a greyhound bus it was some bus they rented they told us, the bus was extremely uncomfortable and had not charging points for phones, the bus driver took a wrong route or he get lost!!!. I paid 34 dollars for this trip. I’m always traveling with greyhound and this experience was the worst and I’d never went to go through this again!! People started clapping at the end because they made it safely , so it was not only me that was feeling in easy about the trip!!
View full review
Review
#1621694 Review #1621694 is a subjective opinion of poster.
Cons
  • Bus delays for many hours without reimbursement
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund
Tags
  • Unsafe Bus Depots
1.0
Details
Bought a ticket to eureka from Sacramento the company had no drivers and had a delay of four hours making me miss my transfer in Oakland ca and the station closes at 1:00 am forcing me into the streets of Oakland on a Saturday night and got assaulted and then had to go...
View full review
1 comment
Anonymous
#1728066

YOU SHOULD SUE THEM FOR A HUNDRED GO-ZILLION DOLLARS! AND THEY SHOULD ALSO APOLOGIZE TO YOU FOR NOT HAVING ANY PLACE SAFE FOR YOU WAIT FOR YOUR BUSES AT. THEY OUTTA BE ASHAMED OF THEMSELVES, BUT THEY THEY CAIN'T BE BECAUSE THEY ARE PSYCHOPATHS AND AREN'T CAPABLE OF IT.

Review
#1612050 Review #1612050 is a subjective opinion of poster.
Cons
  • Dont hire enough drivers for sold tickets
  • All employees were rude and non professional
Reason of review
Problem with delivery
Loss
$550
Preferred solution
Full refund
Tags
  • Worst Bus Company Ever
  • Greyhound Is Trash

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts
2.0
Details
#86879 is supposed to depart Fresno at 9:05am arrive in Los Angeles 1:25pm. He was supposed to take A 15 minute BREAK at Bakersfield. It is now 12:05 which is a 70 MINUTE BREAK at Bakersfield. Reason? Bus driver called the cops because a young Hispanic college student...
View full review
1 comment
Anonymous
#1740293

It wouldnt be fair if I didnt review when things went better. Here is data from my return trip cross country.

86879 fresno bakersfield 8/26 9am unnecessary delay no explanation [d] 86722 la to phoenix oscar salazar [a] 86722 phoenix to albuquerque jonathan [a] 86722 albuquerque to amarillo thin white male[b] 86722 amarillo to tulsa rena incessant talking with one passenger all evening [c] gli1364 oklahoma cty to memphis ruth [b] ltd baggage assistance 7171 [gli 1510] memphis to nashville derril martin [a] speaks slowly and clearly 7171 nashville to knoxville derrill [a] 7171 knoxville to richmond katina [a-] hot snacks drives too fast 86754 richmond to washington dc [] homeless departure point white plastic bags swift plugins Except for the first leg of the trip which i reported previously overall greyhound gets an A- for bus safety. For general care or comfort it gets a B+.

The initial cross country was a B in safety and C- in care and comfort. Thanks for arriving safely.

Review
#1636089 Review #1636089 is a subjective opinion of poster.
Pros
  • That i could purchase online
Cons
  • Denied boarding
  • Attitude of bus drivers
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Price reduction