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1.0
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Greyhound - If I could give less than a one-star rating, I would.
Greyhound - If I could give less than a one-star rating, I would.
If I could give less than a one-star rating, I would. I recently booked a trip with Greyhound and it literally could not have been a worse experience. Their employees hate their job and it's very noticeable. I was taking a trip from southern California to the Oregon...
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Anonymous
#1717399

Don't forget the headlice and crablice that you will get from riding on the Greyhound. Been there/done that.

Author
Location
Sacramento, California
Cons
  • Stranded
  • Yelled at by employee
  • Poor customer service
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund
Review #1583654 is a subjective opinion of poster.
1 comment
1.2
Details
Customer service sucks. The drivers (most of them) were EXTREMELY rude. Although I gotta give a shout-out to this one female who was training to drive. I wish I could remember her name because she was really nice. Anyway... The drivers RARELY make food stops. There was...
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Anonymous
#1713536

When I used to ride Greyhound they would stop at every little hick town along the way.

Author
Location
Ramsey, New Jersey
Pros
  • Cute picture of the greyhound on their logo
Cons
  • Food in bus stations unreasonably priced
  • No food stops
  • Dirty and unsafe bus depots
Reason of review
Poor customer service
Review #1579020 is a subjective opinion of poster.
0 comments

Greyhound in Brooklyn, New York - Late bus

1.0
Details
Not on time to none of the stops thy never cleaned the bathroom so we sat on a bus that smelled of urine the whole time that was a bad look for your company
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Author
Location
Brooklyn, New York
Cons
  • Not worth the money
Reason of review
Bad quality
Loss
$25
Preferred solution
Price reduction
Review #1573839 is a subjective opinion of poster.
0 comments
1.0
Details
I was in NYC waiting to take the 6:30 pm bus to RI. They told us they did not have a driver. We asked when are you going to get a driver? They said they did not know. in the meantime, there was a 7 pm bus to Boston. we asked if we could get on that bus and if they...
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Author
Reason of review
Return, Exchange or Cancellation Policy
Loss
$130
Preferred solution
Full refund
Review #1570600 is a subjective opinion of poster.
0 comments

Greyhound - Lied to

1.4
Details
I was lied to by customer service...told that a price would remain the same the next day. Train your representatives so that they know better than to lie to a customer.
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Author
Cons
  • Being lied to by customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Tags
Review #1569241 is a subjective opinion of poster.
1 comment
1.0
Details
Greyhound - The WORST transportation company in the entire world
To all the investors holding shares in this company, you either have to have a smarter and more efficient CEO, replacing the current one or sell ALL your shares ASAP!!! Because this company is going bankrupt very soon, due to its POOR services.This company is the worst...
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Anonymous
#1718551

ONLY AN IDIOT WOULD EVER BUY SHARES OF GREYHOUND IN THE FIRST PLACE.

Author
Location
Pittsburgh, Pennsylvania
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1567097 is a subjective opinion of poster.
0 comments
1.0
Details
Took a trip from Austin TX to Toronto Ontario on 19th Jun. Other than seat not reclining and overhead light not working. They changed driver 4 times and each time everyone had to get if and reboard. 90% of the people at the crowded stations were reboarding. Then one of...
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Author
Reason of review
Problem with delivery
Preferred solution
Improve your services.
Review #1564574 is a subjective opinion of poster.
4 comments
1.3
Details
I purchased 3 tickets yesterday May 21, 2019 for Today May 22,2019. There’s was change of plans and I’m unable to take the bus. I called In the morning to ask for a refund and customer service told me that they couldn’t refund the tickets because it was non-refundable....
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Anonymous
#1692853

Soooo...You AGREED to the terms but didn't read and/or understand them.. Gotcha.... Do not agree to the terms if you don't plan on honoring them.. Problem solved...You're welc...

Author
Review #1540160 is a subjective opinion of poster.
Resolved
0 comments
1.1
Details
Charlotte, NC Summary - to LA: Leg 1 - Charlotte to Atlanta - Two hours late to Atlanta - missed connecting bus - five hour delay to get re-ticketed. Leg 2 - Atlanta to Dallas - Student driver - kept killing engine - 30 mph at times on freeway - claims transmission...
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Author
Cons
  • Four inferior or broken buses out of five
Reason of review
Problem with delivery
Preferred solution
Full refund
Review #1505040 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound Products and Services Reviews

0 comments

Greyhound - They dropped me off in Alabama in a city that was not on my route.

1.4
Details
I left Conway, Arkansas to go to Florida using Greyhound bus lines. My trip was suppose to go: Conway Little Rock Memphis Nashville Montgomery Ocala. How it really went: Conway Little Rock Memphis Nashville. This is where my bus never showed up. The attendant put several of us in a bus to Brimingham. Which was out of my way. After spending 12 hours in Nashville. I then spent another 12 hours in Brimingham. Never got an apology. Never got any sort of compensation. The driver said "oh well, the desk will get you to Florida" I'm furious!!! What was suppose to take a day and a half took 3 *** days!!! I want my damn money back!!! Wtf
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Author
Location
Birmingham, Alabama
Reason of review
Poor customer service
Review #1498640 is a subjective opinion of poster.