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1 comment
1.6
Details
Booked a round trip bus ticket from North Hollywood to Phoenix this past weeknd for my mom and grandma. The bus departure from Los Angeles to Phoenix was an hour and a half a late, so they had to transfer to a bus that was going to Texas and making a stop in Phoenix....
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Anonymous
#1710350

Greyhound is noted for getting you there a day late and a dollar short.(because you had to fritter away all your money on overpriced food, drink and snacks). Plus, the lice me...

Author
Location
Phoenix, Arizona
Review #1556694 is a subjective opinion of poster.
0 comments

Greyhound in Kaw, Missouri - Horrible Customer Service!!!

2.1
Details
Been told I was getting a refund now for over a month and still have not received the refund. Horrible service for passengers as well and the staff at the station was very rude.
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Author
Location
Kaw, Missouri
Pros
  • Drivers that are nice and tell us funny stories and jokes
Cons
  • Worst costumer service ever
  • Lack of customer service
Reason of review
Poor customer service
Loss
$173
Preferred solution
Full refund
Tags
  • Greyhound Unreliable
Review #1527669 is a subjective opinion of poster.
1 comment
1.5
Details
Bus was 5 hrs late at contenting station and over 3 hrs late at destination. Electric plugs or light neither worked. Customer service was a joke. No refund. Foreigners answering phones could care less about talking to you or taking care of the customer. Will never go...
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Anonymous
#1681187

I would, but they don't service my hometown. And anyway, I have read plenty of Pissed Off Consumer reviews that make it sound almost as bad as Greyhound is. But I would take t...

Author
Location
San Marcos, Texas
Reason of review
Bad quality
Review #1525760 is a subjective opinion of poster.
2 comments
1.5
Details
Bus leaves Atlanta Greyhound station travels 2or3 blocks breaks down. Sat stuck in traffic for an hour.
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Anonymous
#1681189

Once, when traveling through Atlanta on Greyhound, I walked around until I found a convenience store to buy some food & drink at. A VERY AGGRESSIVE panhandler hounded me for m...

Author
Reason of review
Bad quality
Review #1520577 is a subjective opinion of poster.
2 comments
2.4
Details
I started in Hammond, IN today at 7:45 am storing an 18”x”18”x24” well taped box of clothing in underneath storage compartment. Also stored a med sz plastic bag. (Too big for in passenger area). This I did at Hammond as well as in Indianapolus, IN. No questions asked!...
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Anonymous
#1670353

It's best never to put anything under the bus. Once I put a big box full of hundreds of dollars of magazines under the bus and the box didn't show up at my destination until 3...

Author
Location
Louisville Central, Kentucky
Review #1502410 is a subjective opinion of poster.
1 comment
1.5
Details
2 hour delay for a 1 hour trip. Reason: there was no bus assigned for the trip from Hollywood to Oxnard, even though this was a regularly scheduled trip. No Wi-Fi in station, only metal benches. Poorly organized and managed company.
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Anonymous
#1673285

One time when I was riding the Greyhound Bus, I went to go buy 1 liter bottle of Coca Coal at the 7-Eleven store while we were waiting in San Bernardino, California. The cashi...

Author
Location
Nogales, Sonora
Review #1499245 is a subjective opinion of poster.
0 comments

Greyhound - Road Rewards - they work

1.8
Details
OK so I did twenty one-way tickets. I got my free ticket from Ann Arbor to Kalamazoo. It worked. The bus was crowded. I did my time on Greyhound.
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Author
Pros
  • Short hops on the greyhound
Cons
  • Having money taken
  • Bus delays for many hours without reimbursement
  • Rude staff rerouting my ticket time date destination
Reason of review
I got there - I got my road rewards - The photos got to Lutheran and Episcopal churches for bloggers and Greyhound station owners
Review #1492893 is a subjective opinion of poster.
1 comment
2.1
Details
Greyhound is horrible. Me and mother were going to see the play Wicked on Broadway at 2 pm. We have been wanting to see this play for about 5 years. We get to the stop where the New Carrollton bus was supposed to board at 8:30 and leave at 8:55. We got there about...
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Anonymous
#1660809

You should have been refunded DOUBLE YOUR MONEY BACK.

Author
Cons
  • Being dismissed
  • Missing my event
Reason of review
Poor customer service
Loss
$325
Review #1492123 is a subjective opinion of poster.
1 comment
2.2
Details
Greyhound Busline lost my luggage. I was scheduled to connect with AMTRAK in Indiana IN. Left Louisville KY via Greyhound at 12:05 AM. Arrived in IN at 2:00 AM. AMTRAK made mistake on my layover time (27 hours instead of 3 hours). They resolved the problem by sending...
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Anonymous
#1615922

Watch it Greyhound will screw you over.... Just rwad the reviews.

Author
Location
Indianapolis, Indiana
Pros
  • Polite and safe busdrivers and baggage loaders
Cons
  • Crammed on like sardines uncomfortable
Reason of review
Bad quality
Review #1427393 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound Products and Services Reviews

3 comments
2.1
Details
Got to Nashville, TN for Greyhound transfer about 9 pm next bus to arrive 1:30 am. Never showed. Station manager told me he would get hotel room for my 5 year old disabled daughter and I. And an Uber, food vouchers, etc. He left without doing so and did not leave info...
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Anonymous
#1555839

I rode into Nashville once in the middle of winter and it was snowing heavily. I noticed that there was a rescue mission right across the street, so I went over there to get a...

Author
Location
Nashville, Tennessee
Cons
  • Being stranded going out west &coming home
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Review #1338264 is a subjective opinion of poster.