Rating: 2 Stars Clear all filters (89 of 885 reviews match)
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#86879 is supposed to depart Fresno at 9:05am arrive in Los Angeles 1:25pm. He was supposed to take A 15 minute BREAK at Bakersfield. It is now 12:05 which is a 70 MINUTE BREAK at Bakersfield. Reason? Bus driver called the cops because a young Hispanic college student...
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1 comment
Anonymous
#1740293

It wouldnt be fair if I didnt review when things went better. Here is data from my return trip cross country.

86879 fresno bakersfield 8/26 9am unnecessary delay no explanation [d] 86722 la to phoenix oscar salazar [a] 86722 phoenix to albuquerque jonathan [a] 86722 albuquerque to amarillo thin white male[b] 86722 amarillo to tulsa rena incessant talking with one passenger all evening [c] gli1364 oklahoma cty to memphis ruth [b] ltd baggage assistance 7171 [gli 1510] memphis to nashville derril martin [a] speaks slowly and clearly 7171 nashville to knoxville derrill [a] 7171 knoxville to richmond katina [a-] hot snacks drives too fast 86754 richmond to washington dc [] homeless departure point white plastic bags swift plugins Except for the first leg of the trip which i reported previously overall greyhound gets an A- for bus safety. For general care or comfort it gets a B+.

The initial cross country was a B in safety and C- in care and comfort. Thanks for arriving safely.

Review
#1636089 Review #1636089 is a subjective opinion of poster.
Pros
  • That i could purchase online
Cons
  • Denied boarding
  • Attitude of bus drivers
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Price reduction
1.7
Details
My uncle who has expressive aphasia from a stroke and issues ambulating (walking at times) took a bus from St Louis to Kansas City bus 1651 scheduled departure 8/21/19 at 0300. In an attempt to inform the driver of my uncles limitations with communication as the...
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2 comments
Anonymous
#1739997

Just what did you expect them to do beyond helping him on and off the bus? Did you think the driver would stop the bus(while ignoring the needs of the other passengers) to constantly check on(AKA babysit) your uncle?

Based on your banal rant, you wanted more than any driver who has other people to look out for can do. You tried to turn a bus full of people into a medical transportation vehicle.

It's no wonder they said if unc needs more than the basic service offered, someone should ride with him rather than trying to use a bus line as a cheap medical transport service. Next time, save up some money and transport this man properly and give him the dignity he deserves.

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Review
#1630226 Review #1630226 is a subjective opinion of poster.
Cons
  • Rude disrespectful driver
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Service
  • Terrible Service

Greyhound in Delmont, Pennsylvania - I think were gonna die

1.9
Details
so first of all. our bus came at 5:40 ... it was late . and when we got on the bus there was no outlets , no wifi , no lights . and then it started to smell like gas , the smell constantly grew stronger and actually started to make me nauseous and hard to breathe .
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Review
#1622653 Review #1622653 is a subjective opinion of poster.
Pros
  • Seeing all the amazing scenery of america
Cons
  • Seats
  • Outlets not working or not having any
  • Staff
Reason of review
smell of gas and propane on the bus
Preferred solution
Let the company propose a solution
Tags
  • discomfort
  • Horrible Service All Together
1.6
Details
Booked a round trip bus ticket from North Hollywood to Phoenix this past weeknd for my mom and grandma. The bus departure from Los Angeles to Phoenix was an hour and a half a late, so they had to transfer to a bus that was going to Texas and making a stop in Phoenix....
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1 comment
Anonymous
#1710350

Greyhound is noted for getting you there a day late and a dollar short.(because you had to fritter away all your money on overpriced food, drink and snacks). Plus, the lice medication that you have to buy at the conclusion of your trip can be quite expensive!

Review
#1556694 Review #1556694 is a subjective opinion of poster.

Greyhound in Kaw, Missouri - Horrible Customer Service!!!

2.1
Details
Been told I was getting a refund now for over a month and still have not received the refund. Horrible service for passengers as well and the staff at the station was very rude.
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Review
#1527669 Review #1527669 is a subjective opinion of poster.
Pros
  • Drivers that are nice and tell us funny stories and jokes
Cons
  • Lack of customer service
  • Worst costumer service ever
Reason of review
Poor customer service
Loss
$173
Preferred solution
Full refund
Tags
  • Greyhound Unreliable
1.5
Details
Bus was 5 hrs late at contenting station and over 3 hrs late at destination. Electric plugs or light neither worked. Customer service was a joke. No refund. Foreigners answering phones could care less about talking to you or taking care of the customer. Will never go...
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1 comment
Anonymous
#1681187

I would, but they don't service my hometown. And anyway, I have read plenty of Pissed Off Consumer reviews that make it sound almost as bad as Greyhound is. But I would take them if they were an option.

Review
#1525760 Review #1525760 is a subjective opinion of poster.
Reason of review
Bad quality
1.5
Details
Bus leaves Atlanta Greyhound station travels 2or3 blocks breaks down. Sat stuck in traffic for an hour.
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2 comments
Anonymous
#1681189

Once, when traveling through Atlanta on Greyhound, I walked around until I found a convenience store to buy some food & drink at. A VERY AGGRESSIVE panhandler hounded me for money and scared me real bad! He acted like he was fixing to mug me at any moment!

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Review
#1520577 Review #1520577 is a subjective opinion of poster.
Reason of review
Bad quality
2.4
Details
I started in Hammond, IN today at 7:45 am storing an 18”x”18”x24” well taped box of clothing in underneath storage compartment. Also stored a med sz plastic bag. (Too big for in passenger area). This I did at Hammond as well as in Indianapolus, IN. No questions asked!...
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2 comments
Anonymous
#1670353

It's best never to put anything under the bus. Once I put a big box full of hundreds of dollars of magazines under the bus and the box didn't show up at my destination until 3 days later, and the box had been ripped open and half of the magazines were missing.

There were so many of them that whoever stole them must have looked through the offerings and chose the ones that they liked the most because they simply didn't want to carry the whole heavy box with them. I never received any compensation from Greyhound for all of these magazines.

Several Hundred Dollars worth of them stolen! Never under bus again Doggie!

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Review
#1502410 Review #1502410 is a subjective opinion of poster.
1.5
Details
2 hour delay for a 1 hour trip. Reason: there was no bus assigned for the trip from Hollywood to Oxnard, even though this was a regularly scheduled trip. No Wi-Fi in station, only metal benches. Poorly organized and managed company.
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1 comment
Anonymous
#1673285

One time when I was riding the Greyhound Bus, I went to go buy 1 liter bottle of Coca Coal at the 7-Eleven store while we were waiting in San Bernardino, California. The cashier put it in a paper bag for me.

I ran back to get back on the bus before it left and the black greyhound employee came onto the bus and demanded that I show him what was in the bag. He thought that I had a quart of booze in it!

Review
#1499245 Review #1499245 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound - Road Rewards - they work

1.8
Details
OK so I did twenty one-way tickets. I got my free ticket from Ann Arbor to Kalamazoo. It worked. The bus was crowded. I did my time on Greyhound.
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Review
#1492893 Review #1492893 is a subjective opinion of poster.
Pros
  • Short hops on the greyhound
Cons
  • Bus delays for many hours without reimbursement
  • Having luggage taken
  • Rude staff rerouting my ticket time date destination
Reason of review
I got there - I got my road rewards - The photos got to Lutheran and Episcopal churches for bloggers and Greyhound station owners