Greyhound Reviews

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I want to go home

I took the 11 oclock Boss last night from New York I dont know where Im at and some hotel now because of the snow I want to go home Im gonna miss my job when I hear nothing from nobody so thats why Im calling the bus stop in Harrisburg I was under the bus for five hours nothing they take us to a hotel now its stuck here were not hearing anything I just need to go home
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ID
#3238983 Review #3238983 is a subjective opinion of poster.
Location
Upper Darby, Pennsylvania
Loss
$900
Preferred solution
I lost a day pay so I need it back
New Reviewer

Lost luggage

Yes they still haven't found my luggage yet its been3 months now I'm pist off I have a tracking number I never can talk to anybody its truly not fare I lost everything I own I lost so much

User's recommendation: Don't let go of you're luggage.

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ID
#3200240 Review #3200240 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$5000
Preferred solution
Money to buy new stuff that was lost

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lost baggage

I have been at my destination for a week now without any information about my suitcase. I have very important court paperwork I need when I go to my court date!!! My freedom is at stake!!!
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ID
#3144224 Review #3144224 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Suitcase being lost

Disabled passenger

Scheduled to board bus leaving Tulsa at around 4 pm on Saturday, Nov. 27, 2021 Bus didn't come Daughter had to impose on friends to spend the night and get a ride to bus station next day, only to find out a bus came at 7pm the night before, but my daughter wasn't notified. One thing we can depend on is Greyhound isn't dependable. Karen Hargrove mother of passenger, Jill SMake surewyden.

User's recommendation: Be aware the lifts for disabled passengers don't always work and buses don't necessarily come when scheduled. Always have a plan B when trying to travel with Greyhound (extra cash and credit card for hotel)d.

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ID
#3125467 Review #3125467 is a subjective opinion of poster.
Location
Houston, Texas

Need to ask question

Can't speak to anyone, no one answers the phone. Had ticket from Orlando to Pittsburgh, was in Daytona, had to get a ride to Orlando to get bus and come back through Daytona. Stupidity.

User's recommendation: Fly, cheaper and much faster.

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ID
#2863494 Review #2863494 is a subjective opinion of poster.
Location
Port Orange, Florida

No refund on trip that was cancelled back in March

I was going from Hampton VA. To NY and transfer bus had left before our bus got there at 1:50pm so we ended up having to catch a 9:30 bus from Richmond to NY I always had trouble talking to someone who could do anything and it became very nerve wrecking for me personally and still haven' been compensated... This was very unsatisfactory as a loyal customer. Not Good!
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ID
#2799405 Review #2799405 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

For a refund

My trip had several useless delays and stops,the bus stopped working and i missed my transfer then got my ticket changed to a longer trip and it was not in the right direction.so i ended up getting it changed again only to get to my next stop late and once again delayed first for 4 hours then until the next day when my ticket was changed again because no driver was available at the time to my destination.i stay in nyc overnight from 4 pm until 12:30 the next day with children and one a 9 mnth old all because of faulty buses and drivers who make to many stops for breaks.

User's recommendation: Do not ride greyhound.there is a shortage of drivers and the service right now is terrible.

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ID
#2796169 Review #2796169 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Too many delays and useless stops
  • Everything else
Preferred solution
Full refund

Refund

Greyhound cancelled on me, which caused me to cancel my flight, and cost me extra money to get to Phoenix, had to tent a room, some Ubers, meals, etc. I haven't received any refund yet!!

User's recommendation: Flixbus is better!!

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1 comment
#2049186

If "Flixbus" is better, why did you book with Greyhound.

ID
#2784950 Review #2784950 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Rude bus driver

Rude bus driver no customer Courtesy. Bus driver spoke to customers like they were all children on the bus

User's recommendation: Bus driver need training on how to Communicate with customers.

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1 comment
#2047137

Im sure you were acting a fool. You can avoid this by walking next time.

ID
#2770960 Review #2770960 is a subjective opinion of poster.
Preferred solution
Full refund

Unauthorized charge to my credit card

Your customer service people are rude. It's difficult to communicate with sum ov them because their english is horrible. So not a good experience for me. Sarcastic
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ID
#2740663 Review #2740663 is a subjective opinion of poster.
Location
Brooklyn, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I visited the States a couple of years back and travelled some 5000 miles on Greyhound buses. The company was not the same Greyhound that, back in 1971, took me and another passenger in an empty replacement bus from New York to Montreal just because the regular bus was...
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ID
#2733977 Review #2733977 is a subjective opinion of poster.
Location
Gracefield, Quebec
Pros
  • Transportation service is always needed
Cons
  • Dirty and unsafe bus depots
Loss
$150
Preferred solution
Apology

Got charged for a ticket i didnt receive

The e ticket would not process with my card so I went i. To purchase ticket for 234.00 I got ho.e and seen where e ticket charged my card for 212.00 when we did not receive it. They were the same ticket so I paid for 2 tickets for one time. I wanted a refund for the e ticket since I didn't get it.
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ID
#2715313 Review #2715313 is a subjective opinion of poster.
Location
Lexington, North Carolina

More money than I expected being taken from my credit card

More money than I expected being taken from my credit card They charged me $40.03 $26 ticket and they also charge me twice did not realize it till I check my bank account it was difficult to weigh two phone numbers and the app was not user-friendly at least for me It would be helpful if the first person I have talk to the order tickets good comprehend English bit more
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1 comment
#2028216

So what you're saying is.. You don't know what you're doing, nor comprehend their website? Start walking or buy a bike

ID
#2641557 Review #2641557 is a subjective opinion of poster.
Location
Milpitas, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer Service

Bought ticket online. Wrong first name for passenger on ticket. I have called 5 times, and written, asking them to simply change the passenger name. They insist that they can not. They also said that the ticket can not be used with wrong name for passenger. I asked, 'so a $295 ticket is worthless because of a little glitch.' They said, 'yes'. 'So, we are just out $295'? They said, 'yes, sorry.'

User's recommendation: Use a different bus service.

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ID
#2593255 Review #2593255 is a subjective opinion of poster.
Service
Greyhound Bus Ticket Booking
Pros
  • Seeing all the amazing scenery of america
Loss
$295
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Abundantly ignored, Unresolved unused ticket caused by a severely delayed bus.

I have tried so many times to contact Greyhound about this incident. I have emails that didn't resolve anything. I don't know what I did to deserve this. I remained courteous and compliant the entire time but still get nowhere each and every time I have tried to get any information about my money that I used to purchase a ticket online that Greyhound refused to compensate. It is wrong.
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ID
#2577753 Review #2577753 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Greyhound Bus Service
Pros
  • Old bus
Cons
  • Poor service
Loss
$70
Preferred solution
Deliver product or service ordered

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