Rating: 3 Stars Clear all filters (30 of 857 reviews match)
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1 comment
3.0
Details
I HAD NOT RIDEN A GREYHOUND FOR 30 YEARS, NEEDLESS TO SAY TECHNOLOGY HAS NOT LAGGED BEHIND. THERE IS A NEW MENACE ON OUR HIGHWAYS, CELL PHONES AND THE NEED FOR MANY TO DRIVE AND HANDLE THEIR CELL PHONES SIMULTANEOUSLY !! I, FOR ONE, TAKE EXCEPTION. SCIENTIFICALLY, THE...
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Anonymous
#1557023

You should have walked up to the front of the bus and yelled at the driver "SHUT UP AND DRIVE!" He was putting all of the passengers on the bus in danger by his actions. What ...

Author
Pros
  • Comfort
Cons
  • Driver navigating cell phone while driving
Reason of review
CELL PHONE WHILE DRIVING
Preferred solution
NO CELL PHONES WHILE OPERATING A BUS
Review #1346636 is a subjective opinion of poster.
1 comment
2.5
Details
Apparently it does not matter if you have ticket/reservation...you may still be stranded. They will sometimes get you a hotel/uber...if they feel like it! Or they tell you they will...then don't and you have to sleep on the floor...or go to homeless shelter! Not how I...
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Anonymous
#1547884

Greyhound should have a few empty buses available so that when passengers become stranded, that Greyhound can let them go onboard it and sleep for the night. Greyhound could p...

Author
Location
Nashville, Tennessee
Cons
  • Being stuck for days
  • Poor customer service
  • Sleeping on concrete floor
Reason of review
bus availability, arrival
Loss
$400
Preferred solution
Full refund
Review #1338458 is a subjective opinion of poster.
Featured
2 comments
2.8
Details
Greyhound - Usually OK - Today Terrible
7/3/2018. The bus has a bathroom which is faulty and the whole bus smells like *** and urine. Everyone on the bus, bus #86163, 6:39pm bus from NYC to Mt. Laurel, NJ, has a frown of disgust in their faces. The smell is so unbearable. It's so unbearable that I had to...
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Anonymous
#1516886

Next time you should be sure to take along some air-freshener like Febreeze that eliminates the other, not just covers it up. Also maybe a can of Lysol Disenfectant for the Ba...

Author
Location
New York, New York
Reason of review
Bad quality
Review #1295037 is a subjective opinion of poster.
0 comments

Greyhound service sucks

2.6
Details
Greyhound straight up sucks and I don't know how there still in business, my 16 year old son can run a company better. AC to NYC waited 2hours for a bus it always late . PLEASE CAN ANOTHER COMPANY TAKE OVER THIS ACCOUNT They can't handle it stop wasting your time and money
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Author
Reason of review
Bad quality
Review #1249305 is a subjective opinion of poster.
0 comments
2.5
Details
Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
Dec 28,2017. I filed a claim with Greyhound I filled out all the necessary paperwork that they needed my ticket claim form sheet and in the claim form sheet I put every item that I was missing it was around $2,800 also had insurance that I paid on my ticket been...
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Author
Location
Bogart, Georgia
Reason of review
Poor customer service
Review #1227149 is a subjective opinion of poster.
0 comments
2.9
Details
I had this happen with my son a few years back. We had had major storms closing roads etc so his bus was cancelled. A week later when bus had finally resumed my son gets on the bus in his grandma's town where there was no actual station. He gets into Spokane and they...
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Author
Reason of review
Poor customer service
Review #1212465 is a subjective opinion of poster.
1 comment
3.4
Details
The bathroom on the back of the bus is just awfull..the order was terrible Surely you can do better with the bathrooms
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Anonymous
#1509847

I agree with you. And there is almost never any toilet paper on there. Every time that we would have one of those 45 minute meal stops at McDonalds, alot of the passengers wou...

Author
Reason of review
Bad quality
Review #1195928 is a subjective opinion of poster.
0 comments
2.7
Details
Jan 2018 Terrible experience with Greyhound!!!! Had a ticket from Phila to Washington DC that was to leave @ 9:40 AM to arrive in DC slightly after 1 PM. Timing was critical because I was going to see an exhibit in DC that closed at 5PM. We were told that the bus was...
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Author
Location
Philadelphia, Pennsylvania
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
Review #1172997 is a subjective opinion of poster.
0 comments
3.0
Details
driver told everyone on bus to turn off cell phones, no talking on cell phones, no talking to other passengers, would not let me off to use restroom at a stop where passenger were loading and unloading ( I've have taken this route many times, this was a stop that was...
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Author
Pros
  • That i could purchase online
Cons
  • Angry bus driver
  • Attitude of bus drivers
Reason of review
driver complaint
Preferred solution
fyi
Review #1111194 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound Products and Services Reviews

0 comments

Greyhound - Latebus

3.2
Details
Late because greyhound bus was late.
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Author
Reason of review
Bad quality
Review #1107908 is a subjective opinion of poster.