Rating: 3 Stars Clear all filters (32 of 885 reviews match)
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3.0
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Today the bus from nashville to memphis was really slow on purpose it seems. driver drove about 40-45mph when originally said he would get us there in three hours. he made no attempt to accommodate connecting bus to dallas and at least 10 people had to make new...
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4 comments
Anonymous
#1730457

Boarded at Dallas at midnight. Sat second row.

Across the aisle a woman who also had two seats to herself asked if she could use the drink holder in my sideseat. It was dark on the bus, most passengers were trying to sleep but she was having a full meal. For what I felt wrre safety reasons I said no. She then told the extra driver sitting in the front row.

Without questioning me I think I heard her say "I'll make sure she will exit the bus at the next stop!" Since I couldnt believe they were talking about me I continued to sleep. At Fort Worth the extra driver told the driver she thought I shoukd get off the bus.I explained why I didnt want to share. "One person, one seat" she said. I then moved to the seat with the drink holder but she said, no its too late.

Besides thats not the way it works. Both drivers proceeded to kick me off the bus. I view this as discriminatory. If I were asking the person across the aisle to use the her drink holder and she said no, ni way would these drivers be kicking her off for my sake!

Also she probably did have drink holders if she didnt have three other bags with her. Often they have elastic band straps. Many a time Ive made do without a drink holder. Because of this discrimination and yes I did accuse the driver of being razist he hastened me off even faster.

Anyway by some "muracle" they scraped up enough pity to let me on the next bus 4 hrs later. In a Greyhound crisis its better to get off and reboard ://

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Review
#1618535 Review #1618535 is a subjective opinion of poster.
Tags
  • Late Arrivals
  • food born illness

Greyhound in Louisville, Kentucky - Frequently Late

2.6
Details
The buses coming from Nashville TN to Louisville KY LATE. both in December 2018 & July 2019. For some reasons drivers do not show for work. Which happened in January 2019 in route to Louisville KY from Indianapolis IN. Sad. Miss my connections a lot.
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Review
#1613613 Review #1613613 is a subjective opinion of poster.
Reason of review
Bad quality
3.0
Details
I HAD NOT RIDEN A GREYHOUND FOR 30 YEARS, NEEDLESS TO SAY TECHNOLOGY HAS NOT LAGGED BEHIND. THERE IS A NEW MENACE ON OUR HIGHWAYS, CELL PHONES AND THE NEED FOR MANY TO DRIVE AND HANDLE THEIR CELL PHONES SIMULTANEOUSLY !! I, FOR ONE, TAKE EXCEPTION. SCIENTIFICALLY, THE...
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1 comment
Anonymous
#1557023

You should have walked up to the front of the bus and yelled at the driver "SHUT UP AND DRIVE!" He was putting all of the passengers on the bus in danger by his actions. What if all of a sudden a car and swerved in front of the bus, and the driver would have been delayed in reacting by a couple of seconds because he was on the phone?

Review
#1346636 Review #1346636 is a subjective opinion of poster.
Pros
  • Comfort
Cons
  • Driver navigating cell phone while driving
Reason of review
CELL PHONE WHILE DRIVING
Preferred solution
NO CELL PHONES WHILE OPERATING A BUS
2.5
Details
Apparently it does not matter if you have ticket/reservation...you may still be stranded. They will sometimes get you a hotel/uber...if they feel like it! Or they tell you they will...then don't and you have to sleep on the floor...or go to homeless shelter! Not how I...
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1 comment
Anonymous
#1547884

Greyhound should have a few empty buses available so that when passengers become stranded, that Greyhound can let them go onboard it and sleep for the night. Greyhound could provide blankets and pillows and they could give them free meals from the Traveler's Grill Restaurant. They could put a fancy sign on the side of the bus saying "The Greyhound Motel" Actually, when I was in Eureka, California, I saw a cheap looking motel downtown called "The Greyhound Motel" It looked so run down from the outside, I didn't even stop to check it out or ask about the rates.

Review
#1338458 Review #1338458 is a subjective opinion of poster.
Cons
  • Sleeping on concrete floor
  • Being stuck for days
  • Poor customer service
Reason of review
bus availability, arrival
Loss
$400
Preferred solution
Full refund
Tags
  • Late Arrivals
  • Runaround
  • Bad Customer Service
  • Greyhound Unreliable
Featured
2.8
Details
Greyhound - Usually OK - Today Terrible
7/3/2018. The bus has a bathroom which is faulty and the whole bus smells like *** and urine. Everyone on the bus, bus #86163, 6:39pm bus from NYC to Mt. Laurel, NJ, has a frown of disgust in their faces. The smell is so unbearable. It's so unbearable that I had to...
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2 comments
Anonymous
#1516886

Next time you should be sure to take along some air-freshener like Febreeze that eliminates the other, not just covers it up. Also maybe a can of Lysol Disenfectant for the Bathroom, to spray down the seat you are going to be sitting in, and possibly for the disgusting passenger sitting next to you.

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#1295037 Review #1295037 is a subjective opinion of poster.
Reason of review
Bad quality

Greyhound service sucks

2.6
Details
Greyhound straight up sucks and I don't know how there still in business, my 16 year old son can run a company better. AC to NYC waited 2hours for a bus it always late . PLEASE CAN ANOTHER COMPANY TAKE OVER THIS ACCOUNT They can't handle it stop wasting your time and money
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Review
#1249305 Review #1249305 is a subjective opinion of poster.
Reason of review
Bad quality
2.5
Details
Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
Dec 28,2017. I filed a claim with Greyhound I filled out all the necessary paperwork that they needed my ticket claim form sheet and in the claim form sheet I put every item that I was missing it was around $2,800 also had insurance that I paid on my ticket been...
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Review
#1227149 Review #1227149 is a subjective opinion of poster.
Reason of review
Poor customer service
2.9
Details
I had this happen with my son a few years back. We had had major storms closing roads etc so his bus was cancelled. A week later when bus had finally resumed my son gets on the bus in his grandma's town where there was no actual station. He gets into Spokane and they...
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Review
#1212465 Review #1212465 is a subjective opinion of poster.
Reason of review
Poor customer service
3.4
Details
The bathroom on the back of the bus is just awfull..the order was terrible Surely you can do better with the bathrooms
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1 comment
Anonymous
#1509847

I agree with you. And there is almost never any toilet paper on there.

Every time that we would have one of those 45 minute meal stops at McDonalds, alot of the passengers would grab a whole bunch of napkins for when they had to go to the bathroom. I've been hurt before when I was in there and the driver suddenly slammed on the breaks making me hit the wall. Also, the bathrooms on Greyhound always look like not only have somebody pissed all over the floor, but all over the walls as well. Icky Nasty and Disgusting.

I'd recommend waiting to use the restroom at one of those 45 minute McDonalds meal breaks. It's alot cleaner.

Review
#1195928 Review #1195928 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts
2.7
Details
Jan 2018 Terrible experience with Greyhound!!!! Had a ticket from Phila to Washington DC that was to leave @ 9:40 AM to arrive in DC slightly after 1 PM. Timing was critical because I was going to see an exhibit in DC that closed at 5PM. We were told that the bus was...
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Review
#1172997 Review #1172997 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund