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Greyhound - Extremely Rude terminal employee

3.5
Details
Rode Greyhound today for first and last time. I can’t believe how rude I was treated by person at terminal in Louisville KY today. These employees need to realize that customers are how they get their paychecks. There’s a lot of competition in the travel industry and Greyhound could be top notch company but it needs to train its employees to be respectful to its customers. Poor management at the top that don’t give a hoot I guess.
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Author
Cons
  • Dirty and unsafe bus depots
Reason of review
Poor customer service
Review #1446556 is a subjective opinion of poster.
0 comments
4.0
Details
I tried to purchase a round-trip ticket on Greyhound's "updated" website...got all of the way to the last step & a 1-800 came up, stating I would have to do this over the phone. I did; and, the Customer Service representative (overseas) was very polite...but, we did...
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Author
Pros
  • Getting my discount codes to apply when it worked
Cons
  • But never arrived
  • Miscued directions and notices that were promised in the mail
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Review #1302952 is a subjective opinion of poster.
1 comment
4.0
Details
My purse fell out in the overhead compartment on the bus
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Anonymous
#1528848

my mama said that back in the 1950's when she would ride the bus that she used to climb up into the overhead bins and sleep up there. she said that she went inside the termina...

Author
Location
New York, New York
Review #1298879 is a subjective opinion of poster.
0 comments

Greyhound - To check bus depart time

3.7
Details
They did not answer it was not able, but it would take to make a decision on whether you have a few of them are on your site
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Author
Reason of review
Poor customer service
Review #1294902 is a subjective opinion of poster.
0 comments

Greyhound in Tifton, Georgia - Refund of money

3.8
Details
I sent my tickets and name and address in March. I still haven't heard anything.
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Author
Location
Tifton, Georgia
Reason of review
Return, Exchange or Cancellation Policy
Review #1244462 is a subjective opinion of poster.
0 comments

Greyhound - Tickets

3.7
Details
The issue is a truck driver needs to come home. They are not allowing him to show them the ticket on the email to board the bus and he lives out of a truck with no way to print it.
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Review #1238171 is a subjective opinion of poster.
1 comment
3.6
Details
Bus is suppose to be in Sacramento to Depart at 11:20am , We arrived from Reno @ 9:30am typical 2 hour lay over , bus never arrived for the 2nd leg of the trip to Stockton until 2:20pm Nobody at the Counter has any valid information where our Bus is and will give the...
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Anonymous
#1509853

Ah, yes, the Sacremento Greyhound Bus station is another particularly filthy and nasty bus station. i've been through it many times and am always glad to get out of there. Abs...

Author
Reason of review
Bad quality
Review #1147754 is a subjective opinion of poster.
0 comments

Greyhound - Awesome

4.1
Details
I Enjoy riding this bus cause they have phone chargers and the bus is awsome
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Author
Reason of review
Good quality
Review #1126731 is a subjective opinion of poster.
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Greyhound - Bad Experience with bus driver

4.0
Details
My name is Brenda coultress I had a bad experience with the bus driver I have a disability with walk and holding on to my luggage and carry on bag he rush me to get on the bus and was not willing to help me put it up on the compartment I do have mental problems I cry and had anxiety I do have a witnessed who heard and saw he's behavior I've been riding with gray hound for years and never had poor Service until today. Bus driver name Mejia Dallas Texas bus 640 heading to San Antonio at 12:30 pm date 7/10/17. My email is lindajoyx1@yahoo.com. Cell 214-212-2263
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Author
Pros
  • Bus drivers attitude
Cons
  • No help for disabled
Reason of review
Poor customer service
Review #1072345 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound Products and Services Reviews

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Short Review on March 24, 2017

4.2
Details
I could thru here every 3 months and not one time has the front desk agent been friendly... Suggestion: send them to some customer service classes or fire everyone and start over fresh with some friendly upbeat people Vs the ghetto rude nd ignorant people you employee now
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Author
Reason of review
Poor customer service
Review #1025061 is a subjective opinion of poster.