Greyhound
Reviews and Complaints
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Verified ReviewerBad cause you don’t know what you are doing
- No pros because every trip was delayed or cancelled
- Bad customer service
Preferred solution: Apology
Cash refund
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused my refund after being stranded in 7 states for almost 6 days
I had to pay out of my own pocket for a hotel in NYC becaus egret hound refused to house me , I was stranded in nyc Baltimore , North Carolina , Atlanta Georgia , and Memphis all were 12-30 hrs being stranded I spent a total of 314 $ I cant afford and I was supposed to be in Arkansas January 20th and Im just now getting here the 24th I asked for a refund and am being refused after sleeping in 5 different states on a grey hound floor I now have back issues and am flat broke and this whole time was coming to see my mother who is dying in the hospital. No one is giving the issue and I have yet to been refunded for my Inconvenience Ive been put through
- Used to be reliable
- Unprofessional staff and filthy facilities
Preferred solution: Full refund
User's recommendation: Don’t take grey hound it’s ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBus never showed
Hello good morning no an I electronic refund is far from acceptable after what I experienced. I am in the hospital currently with pneumonia and the coronavirus from standing outside of a pick up location for Greyhound on Saturday, December 30, 2023 there was no bus to arrive I had to pay over $500 to get back to Dallas Texas simply because you failed to provide the services that you state you supply.
I will not accept $113 as compensation being I will never ever utilize the services of Greyhound again in my entire life and because of your ineffective assistance to meet my medical needs , I can only see at this point that if you dont remember this by recover me by my recovery, all of the funds that I spent to get back to Dallas Texas, this will become a civil legal matter. Please do not extend me services by greyhound for three months that is not acceptable. This is a matter where I need to speak with someone from your legal team , as I am seeking legal on my end, I want my medical bills recovered. I want to recover all the fund that I had to spend on American Airlines from Monroe Louisiana to return to Dallas Texas because your bus did not show and you guys did not know I want it , I want all type of damages, so no maam or serve please dont offer to me measly $113 and I am lying here like in this condition.
No not acceptable if you want to assist me you can have your legal team contact me immediately that is the only remedy for myself , not to mention the location for which I was 3019 interstate 165 in Monroe Louisiana. I was not able to attain meal a cup of coffee. I had to stand outside of the location because its not an actual terminal all of this and you guys insult me with $113 no inconceivable and not possible I need someone from your legal to reach out to me. My phone number is 214-862-****.
Feel free to leave a voicemail and return number. This is a civil litigation matter, and I am going to pursue it because you guys have just degraded , my humanity
Preferred solution: I’m seeking legal representation I want full refund of ticket, Uber, plane ticket, payment for medical as I’m hospitalized with corona virus and pnewmonus
User's recommendation: BOYCOTT
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf I could give a negative star I would.
Tallahassee Fl to Kansas City Mo.
The bus broke down for 5 hours! I had to tell them!
I had to track it for them! 4 days, 8 buses, 6 hours in the phone with *** customer service. And I had to go get my autistic son after all. We chose the bus because it was the fastest way to get him safe.
Instead he was tired, cold, hungry, scared and robbed. The busses we cancelled due to their issues, busses braking down, drivers arriving 3 hours late!
No staff at stations, and customer service proved they were being paid for nothing, because they cant tell you a damn thing, or help. They just say to leave a review online.
- Everything every damn thing
Preferred solution: Full refund
User's recommendation: Do not use!!!
Your bus driver h as no idea what he is doing...
- Little cheaper
- Rude drivers no help with luggage
Preferred solution: Yes. We should be refunded for the harassment and hassel.
User's recommendation: Yes fly or take the train
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo bus showed up customer service said no data then said I missed it and wasn’t there when I was there for 3 hours
I called 5 times and talked to two people online, no one was able to help me.
- Refusal of refunds
- Bus drivers lying to save thereow
- Arrival never comes
Preferred solution: Full refund
User's recommendation: Never ever pay for a gray hound ticket they completely scam people everyone is discussing it’s dangerous you will get robbed or rabbed waiting no security by far horrible do not do it
Refund
Preferred solution: Full refund
User's recommendation: Ok
Complaint on bus delays for 2 days already
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Verified ReviewerBus departure
Preferred solution: Free ticket
User's recommendation: Demand bus does not depart early
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Verified BuyerHorrible customer service abandoned child at gas station
- No pros
- No head counts
- Horrible customer service
- Abandoning customers
Preferred solution: Full refund
User's recommendation: Do not travel greyhound terrible CS
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have had faced a problem with Greyhound buses copany
User's recommendation: I recommend Greyhound team to be pride of your team and don’t abuse anyone one who changes minds
Needs to update departure instructions
So my bus was supposed to be leaving at 8:40, I caught an Uber an hour early to make it to the bus stop but when I entered the location that THEY PUT ON MY BUS PASS exactly as it said it took me 15 minutes away from the actual bus stop it self, Im not from Las Vegas so it took me at least 20 minutes to find the actual bus stop which caused me to miss my bus so as I tried to see if there was anything they could do to help me it took all of 6 or 7 hours of complaining for someone to finally get me another ticket without trying to make me buy a new one and even kept trying to place the blame on me for not paying closer attention to the instructions that is also proof of poor management and updated upkeep because it pointed me to a building that is temporary closed and not even here anymoreso even though the problem was slightly fixed it still caused an inconvenience and caused me to be late and make it to where I am at 1:50 am instead of 2:30 like i was originally scheduled!
User's recommendation: Don’t be cheap if you can screw the greyhound
Left me stranded
User's recommendation: Don't use greyhound heard they were bought out by another company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Los Angeles, CaliforniaLate again!!!
User's recommendation: Tell the truth!!!
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It sounds like you would have gotten to your destination quicker traveling by horse and buggy.