Greyhound
Reviews and Complaints

I called customer service inquiring if I could get through on the roads to the pick up location or if greyhound was using the Asheville airport for passengers. Of course, she could not understand me since English was not her first language.

She just read off the address I had! Of course this takes up much time when I could be packing so I was unable to get to an area to be picked up. I lost my reservation at the DoubleTree in Atlanta for temporary housing I was eligible for. I had to cancel the bus ride and forfeited the fee and only recieved a ten dollar credit.

I still don't know if greyhound is stopping in Atlanta or where since most of the area by the so called pick up area is demolished like the rest of Asheville. Later, I called DoubleTree thinking I had lost the deposit and they never charged me. I would think Greyhound would have amended their site that the location was unavailable.

I would hope that corporate would refund the whole amount I paid due to the hurricane destroying the roads. So sorry this happened to beautiful Asheville and so many other places in other cities and states!

My return bus home was canceled twice. I got a text saying that my bus would be there at 1pm on July 8th.

I left the hotel and got to the terminal, only to find the bus canceled. I had to spend two extra days on Uber, food, and hotel accommodations. I also missed two days of work due to the cancellation. Finally, on July 9th, the bus arrived, but it was polluted with the smell of human *** and urine.

There was no warning for masks nor any volunteer masks or anything to help the breathing of children or adults. The bathroom had definitely been unattended for a while, so my fiancé couldn't use it to handle her menstrual cycle. This experience has been very uncomfortable, frustrating, costly, and unsanitary. I should have a refund back due to the 2-day delay and extra fees incurred for the stay and Uber back to the hotel for two days.

I think you need more frequent restroom cleaning at terminals and backup buses to retrieve passengers to avoid them missing work or other commitments. I can understand a few hours delay, but two days is ludicrous.

I was previously booked on Greyhound, departing June 30 and arriving July 1st. I traveled at 5pm from Lima, Ohio to Ft.

Wade, Indiana, and then to Columbus. Despite my bus arriving on time in Lima and Ft. Wade, we arrived in Columbus 10 minutes after my connecting bus had departed. We were supposed to arrive at 11:45pm and did not get there until 12:30am.

My connecting bus left at 12:20am. We did not have any mechanical issues. The bus driver had to call and ask her supervisor for a brief stop at McDonald's because the passengers were upset they hadn't had any food. She assured the passengers, myself included, that we would make it to our destination on time despite the unscheduled stop.

I was meant to have a 35-minute transfer layover and ended up arriving 10 minutes after the bus departed. The next scheduled bus to Philadelphia did not arrive until 8:25 am, literally 8 hours later. I was en route to my godmother's funeral, which I completely missed, and, to top it off, Greyhound will not even refund me my money ($128) or allow me to rebook using the money I paid for that trip. Through no fault of my own, I did not reach my final destination.

Needless to say, this has caused me great distress. Not only emotionally, having missed my godmother's funeral, but I also had to pay $150 for a Lyft to return to the hotel in Lima. Greyhound has a no-refund policy, but does not have a contractual policy in place for when they are in the wrong. As a customer, I felt very unsafe waiting for a bus for 8 hours in an area I was unfamiliar with.

I called customer service that night and spoke to the supervisor, who said there was nothing he could do.

Every representative has said the same thing. Greyhound should be out of business for having customers rely on getting to their destinations on time, and when they don't, through no fault of their own, Greyhound essentially abandons you.