Greyhound Reviews

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Where’s my refund

Greyhound - Where’s my refund
I booked a ticket online when I got too the greyhound I was told they didnt have a bus leaving at that time I missed my special event the next bus was at 6:30pm which would have put me in Detroit at 10:30pm to late for my event its been over a month wheres my refund

User's recommendation: Don’t waste your time or money.

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ID
#3088990 Review #3088990 is a subjective opinion of poster.
Location
Cincinnati, Ohio

Request of refund

Hi ,I had a reservation September 26 at 10.40 pm . But due to some reason bus didnt arrived & we couldnt travel through a that reservation. I was told to collect refund & contact through mail. Pls be considered to give me back my full refund. My reservation confirmation is: 7767**** . Secdule number GLI0256
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ID
#3085807 Review #3085807 is a subjective opinion of poster.
Location
Brooklyn, New York

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Verified Reviewer
New Reviewer

Return of partial refund

Yes I bought a ticket for my girlfriend from New York to Buffalo and what's the bus had broken down upon the bus breaking down my girl was informed to contact you guys in order to get a partial refund that was on the 2nd of November we was told it would be 7 to 14 days to get our refund back onto my car and I haven't received it as of yet why

User's recommendation: Stay on top.

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ID
#3076446 Review #3076446 is a subjective opinion of poster.
Location
Buffalo, New York
Pros
  • Excellent drivers
  • Cute picture of the greyhound on their logo

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New Reviewer

Is there a hidden Protection Fee?

My first planned trip with Greyhound was horrible! I had to cancel the trip; but, was never refunded my money. That's ridiculous! I should've been given the courtesy as a first time Greyhound rider to be reimbursed my money. DO NOT RIDE GREYHOUND

User's recommendation: DO NOT RIDE GREYHOUND! IF YOU CANCEL A TRIP THEY WON'T REFUND YOU.

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ID
#3074521 Review #3074521 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$269
Preferred solution
Full refund

The problem solved.

I got a call from Greyhound bus and it was a delight to hear that my luggage had been located and I could come by and get it. Thanks Greyhound.lol

User's recommendation: You can trust God to move and Greyhound bus to respond.

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ID
#3072814 Review #3072814 is a subjective opinion of poster.
Location
San Andreas, California

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New Reviewer

Inadequate service

Upon arriving to Phoenix,Az. I was missing one of my luggage, and changing bus at Los Angeles, CA I was still missing luggage, upon arriving in San Jose CA I still don't have it. I am being given a runaround type procedure, but all I want is some good service and receive my belongings timely as possible.
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ID
#3069009 Review #3069009 is a subjective opinion of poster.
Location
Sacramento, California
Preferred solution
Belongings/compensation

Late bus

Bus was late driver flew in late he or she should be fired if they cannot make it to their job on time.. delays all passengers & its 37 degrees outside this is unacceptable & when things like this happen passengers should be accommodated SOMETHING! In return my first time & last time traveling with greyhound
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ID
#3064483 Review #3064483 is a subjective opinion of poster.
Cons
  • Dirty bathrooms
  • Getting stranded
  • Not worth the money
Loss
$389
Preferred solution
Full refund

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New Reviewer
Mi nombre es Grisel Valido Gracia,Por medio de la presente hago un reclamo de tres equipajes extraviados desde el dia 18 de octubre 2021,(uno blanco y rosado,uno negro y uno gris y verde). Mi esposo Vladimir Lien y yo hicimos un viaje desde Miami a Panama city FL,en...
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ID
#3058532 Review #3058532 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$3000
Preferred solution
Full refund
Horrible services.terrible customer service.they take your money and your bus breaks down or you get to New yorkand they tell you.they have no bus to New jersey.then on way home bus breaks down in pa.i called to ask for a refund.kept giving him my confirmation number...
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ID
#3057798 Review #3057798 is a subjective opinion of poster.
Location
Syracuse, New York

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New Reviewer

My 17 year old son was left in montgomery alabama

My 17 year old son was at a scheduled stop in Montgomery,Alabama . Told your driver he was going to use restroom. Driver said he had 10 minutes so he went in and used bathroom.came back out and bus was pulling out.all his items are on the bus,so he has no money or ticket....he tried to wave the bus down and it didn't stop.so he 8s stuck in Montgomery

User's recommendation: Don't use greyhound.

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ID
#3055816 Review #3055816 is a subjective opinion of poster.
Location
Montgomery, Alabama
Preferred solution
My child stuff off the bus that left him. An apology and a full refund
New Reviewer
I booked my reservation online, I was told I had until 1am to purchase the tickets at a 7-11 for our 3am departure from Las Vegas. Went at 10:25pm to the 1st 7-11, the guy did not know how to process the transaction, went to the 2nd 7-11 which told me they no longer do...
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ID
#3052705 Review #3052705 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Cons
  • Does not cater to the consumer
  • Bad service
  • Service not provided
Preferred solution
An apology and maybe some voucher to use for a future trip for 2 people.
New Reviewer

See if my luggage has been found

I missed my bus thats what happened. My black suit case had 2 big pockets on the front and it has wheels onit and the other one is a tanish brown corlored suit case it also has wheels on it and it has a small pocket in the front and a long pocket in the front. If you openit there is mail in there with myname on it brandie Bryson
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ID
#3049576 Review #3049576 is a subjective opinion of poster.
Location
Prineville, Oregon
Preferred solution
My luggage

Bus hour

The bus station was closed called the 1800 number they said the bus was late instead off 2:55 the bus was leaving at 6:09 it was running late so I called 3 more times and the 4th time the bus was at the bus station on time so I had 15 minutes to go 20 minutes to get to the bus station you all can't track the bus come to find out they was tracking the wrong bus giving me the wrong information bus and calling the wrong number to Mexico with I'm in Austin Texas really

User's recommendation: right information.

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ID
#3044227 Review #3044227 is a subjective opinion of poster.
Location
Round Rock, Texas
New Reviewer

I ride the bus to ATL every other day I slept woke up money keep getting taken from me

I am a regular rider on gray hound to Atl every other day n I be wanting to get sleep every time I sleep I wake up my money be taken from me
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ID
#3037987 Review #3037987 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$80
Preferred solution
Let the company propose a solution
Yes my issue has still not been solved and very upset with this I lost everything I owned in three suitcases and a duffel bag I came here with hopes of starting a new life to end up with nothing and it's cold here I'm from Florida where it's warm I've had no clothes no...
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ID
#3023334 Review #3023334 is a subjective opinion of poster.
Location
Lynchburg, Virginia