Joy W Mkt

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Bad cause you don’t know what you are doing

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Well this morning me and this person I meet at south station we was going to Carolina and the bus driver didnt stop at all to let us in the bus and instead pull up it left us and she was try get the bus at the station it wont stop at all
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Loss:
$3
Pros:
  • No pros because every trip was delayed or cancelled
Cons:
  • Bad customer service

Preferred solution: Apology

Tysheim J

Cash refund

Greyhound - Cash refund
I was given refund credit but I want the cash back on my card instead of a refund to ride again on the greyhound
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Loss:
$98

Preferred solution: Full refund

Angelique B Usb

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Refused my refund after being stranded in 7 states for almost 6 days

Greyhound - Refused my refund after being stranded in 7 states for almost 6 days
Greyhound - Refused my refund after being stranded in 7 states for almost 6 days - Image 2
Greyhound - Refused my refund after being stranded in 7 states for almost 6 days - Image 3

I had to pay out of my own pocket for a hotel in NYC becaus egret hound refused to house me , I was stranded in nyc Baltimore , North Carolina , Atlanta Georgia , and Memphis all were 12-30 hrs being stranded I spent a total of 314 $ I cant afford and I was supposed to be in Arkansas January 20th and Im just now getting here the 24th I asked for a refund and am being refused after sleeping in 5 different states on a grey hound floor I now have back issues and am flat broke and this whole time was coming to see my mother who is dying in the hospital. No one is giving the issue and I have yet to been refunded for my Inconvenience Ive been put through

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Loss:
$313
Pros:
  • Used to be reliable
Cons:
  • Unprofessional staff and filthy facilities

Preferred solution: Full refund

User's recommendation: Don’t take grey hound it’s ***

1 comment
Guest

It sounds like you would have gotten to your destination quicker traveling by horse and buggy.

Audrey T Ztx

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Verified Reviewer

Bus never showed

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Hello good morning no an I electronic refund is far from acceptable after what I experienced. I am in the hospital currently with pneumonia and the coronavirus from standing outside of a pick up location for Greyhound on Saturday, December 30, 2023 there was no bus to arrive I had to pay over $500 to get back to Dallas Texas simply because you failed to provide the services that you state you supply.

I will not accept $113 as compensation being I will never ever utilize the services of Greyhound again in my entire life and because of your ineffective assistance to meet my medical needs , I can only see at this point that if you dont remember this by recover me by my recovery, all of the funds that I spent to get back to Dallas Texas, this will become a civil legal matter. Please do not extend me services by greyhound for three months that is not acceptable. This is a matter where I need to speak with someone from your legal team , as I am seeking legal on my end, I want my medical bills recovered. I want to recover all the fund that I had to spend on American Airlines from Monroe Louisiana to return to Dallas Texas because your bus did not show and you guys did not know I want it , I want all type of damages, so no maam or serve please dont offer to me measly $113 and I am lying here like in this condition.

No not acceptable if you want to assist me you can have your legal team contact me immediately that is the only remedy for myself , not to mention the location for which I was 3019 interstate 165 in Monroe Louisiana. I was not able to attain meal a cup of coffee. I had to stand outside of the location because its not an actual terminal all of this and you guys insult me with $113 no inconceivable and not possible I need someone from your legal to reach out to me. My phone number is 214-862-****.

Feel free to leave a voicemail and return number. This is a civil litigation matter, and I am going to pursue it because you guys have just degraded , my humanity

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Loss:
$750

Preferred solution: I’m seeking legal representation I want full refund of ticket, Uber, plane ticket, payment for medical as I’m hospitalized with corona virus and pnewmonus

User's recommendation: BOYCOTT

Dana F Kqb

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If I could give a negative star I would.

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Greyhound - If I could give a negative star I would.

Tallahassee Fl to Kansas City Mo.

The bus broke down for 5 hours! I had to tell them!

I had to track it for them! 4 days, 8 buses, 6 hours in the phone with *** customer service. And I had to go get my autistic son after all. We chose the bus because it was the fastest way to get him safe.

Instead he was tired, cold, hungry, scared and robbed. The busses we cancelled due to their issues, busses braking down, drivers arriving 3 hours late!

No staff at stations, and customer service proved they were being paid for nothing, because they cant tell you a damn thing, or help. They just say to leave a review online.

View full review
Loss:
$697
Cons:
  • Everything every damn thing

Preferred solution: Full refund

User's recommendation: Do not use!!!

Madeline L Azb

Your bus driver h as no idea what he is doing...

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Thebes from El paso Texas to ft. Stockton on the 11th of April 2024. Buse number 86868. He got lost 4 times just getting out if elpaso. Then he was rude and told us we couldn't sit behind h an laugh.orwe had to move or get off the bus. Never again. Yes
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Pros:
  • Little cheaper
Cons:
  • Rude drivers no help with luggage

Preferred solution: Yes. We should be refunded for the harassment and hassel.

User's recommendation: Yes fly or take the train

Ashley G Hlx

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No bus showed up customer service said no data then said I missed it and wasn’t there when I was there for 3 hours

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Greyhound - No bus showed up customer service said no data then said I missed it and wasn’t...
Greyhound - No bus showed up customer service said no data then said I missed it and... - Image 2
Updated by user Aug 20, 2023

I called 5 times and talked to two people online, no one was able to help me.

Original review Aug 20, 2023
This is the worst customer service I ever seen in my entire life two online agents didnt know anything or anyone on the phone everyone said to call after two hours I did that and she was completely rude Saying I wasnt there and it left When several people were there with me waiting for hours. This is so shameful and Discussing to do this to people. If continued to say it was on time when no one ever came. I want a refund.
View full review
Loss:
$500
Cons:
  • Refusal of refunds
  • Bus drivers lying to save thereow
  • Arrival never comes

Preferred solution: Full refund

User's recommendation: Never ever pay for a gray hound ticket they completely scam people everyone is discussing it’s dangerous you will get robbed or rabbed waiting no security by far horrible do not do it

Catherine G Dpx

Refund

Greyhound - Refund
The bus I needed to take never showed up and I paid cvs this afternoon I needed the barcode to take another bus and never got one
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Preferred solution: Full refund

User's recommendation: Ok

Luis Vtt
map-marker San Angelo, Texas

Complaint on bus delays for 2 days already

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Horrible, dont recommend. If you were on a time crunch and have a schedule to keep this isnt the way of transport.
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Vickie G Vdn

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Verified Reviewer

Bus departure

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The Greyhound bus left 12 minutes earlier than my ticket stated. Not only did it park in a completely different stop, but it left early. Never have I ever dealt with a travel booking and then be told that my ticket was wrong and they decided to leave early. I drove 60 miles round trip and now will have to drive again. I am beyond angry. The bus driver needs to be reported. If this is your policy to leave anytime prior, how can I trust you?
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Loss:
$200

Preferred solution: Free ticket

User's recommendation: Demand bus does not depart early

Emma K Lqc

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Verified Buyer

Horrible customer service abandoned child at gas station

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Greyhound - Horrible customer service abandoned child at gas station
Abandoned a 9 year old and her mother at the gas station at an undisclosed stop the bus driver made and stated was a restroom stop. Supervisor hung up and no corrections were made to resolve the issue, nor was a refund made.
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Loss:
$190
Pros:
  • No pros
Cons:
  • No head counts
  • Horrible customer service
  • Abandoning customers

Preferred solution: Full refund

User's recommendation: Do not travel greyhound terrible CS

Ali A Nsn

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I have had faced a problem with Greyhound buses copany

I have had faced a problem with Greyhound buses copany
I have had faced a problem with Greyhound buses company that I bought a ticket from Indianapolis Bus Station to San Francisco and after ten minutes I cancelled my booking and did refund my money back and they told me we dont bring money back to anyone why? If you pride of your company why dont give their money back if they dont want to travel?
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Loss:
$334

User's recommendation: I recommend Greyhound team to be pride of your team and don’t abuse anyone one who changes minds

Anonymous
map-marker Tucson, Arizona

Needs to update departure instructions

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So my bus was supposed to be leaving at 8:40, I caught an Uber an hour early to make it to the bus stop but when I entered the location that THEY PUT ON MY BUS PASS exactly as it said it took me 15 minutes away from the actual bus stop it self, Im not from Las Vegas so it took me at least 20 minutes to find the actual bus stop which caused me to miss my bus so as I tried to see if there was anything they could do to help me it took all of 6 or 7 hours of complaining for someone to finally get me another ticket without trying to make me buy a new one and even kept trying to place the blame on me for not paying closer attention to the instructions that is also proof of poor management and updated upkeep because it pointed me to a building that is temporary closed and not even here anymoreso even though the problem was slightly fixed it still caused an inconvenience and caused me to be late and make it to where I am at 1:50 am instead of 2:30 like i was originally scheduled!

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User's recommendation: Don’t be cheap if you can screw the greyhound

Anonymous
map-marker Moline, Illinois

Left me stranded

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Greyhound - Left me stranded
Booked greyhound from Texas to wy they stop for meal break leave without me they left earlier then they said they would stole all my luggage had to get a motel called greyhound they never answereddont
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User's recommendation: Don't use greyhound heard they were bought out by another company

Anonymous

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Verified Buyer
| map-marker Los Angeles, California

Late again!!!

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Greyhound - Late again!!!
Im looking up my bus and once again its late. On your bus tracker app: why do you guys always put on-time. Im still waiting on my bus thats supposedly on-time. 2:55 and now its 3:30. What is the problem this time. If a bus is going to be late put late not on-time and have me waiting. Just stop lying!!!
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User's recommendation: Tell the truth!!!

1 comment
Guest

You would have gotten to your destination quicker hitch-hiking!