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I am awaiting ticket refund since February 8th - thats 3 months! It is for my mom who is a senior and disabled. During the purchase of her ticket on-line she made a mistake, so we called Greyhound and had to re-buy the ticket while the original ticket supposed to be...
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1.0
#1043071
I am an Asian-American college student who has been a loyal customer to Greyhound. I want to inform you of a rather disturbing incident that I experienced yesterday morning (4/24/17) at the Springfield, VA station. I was waiting for my bus at the Springfield station,...
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2.0
I didn't like
  • Rude staff
  • Attitude of bus drivers
#1039057
I was supposed to take a greyhound bus this morning that was set to leave at 5:20 am I took an Uber to greyhound and arrived at 4:00 am they were not open so me and my companion waited outside for an hour until she arrived at 5:00 am When it was time to weight my bag...
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1.0
#1037202

Short Review on March 24, 2017

Greyhound
#1025061
4.2
Details
I could thru here every 3 months and not one time has the front desk agent been friendly... Suggestion: send them to some customer service classes or fire everyone and start over fresh with some friendly upbeat people Vs the ghetto rude nd ignorant people you employee now
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Short Review on February 27, 2017

Greyhound
#1014369
1.9
Details
My boyfriend daughter purchase a round trip ticket from Atlanta to Jackson, Ms the ticket was stolen the company want refund the money or reprint the ticket. Please people know greyhound bus has issues with their policy. You shouldn't have to buy another ticket. Please be careful when you travel with greyhound.
Comment
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Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Price Affordability
Product or Service Quality
Value for money
Website

Short Review on January 26, 2017

Greyhound
#997706
1.0
Details
Don't do it. Greyhound is there only for the Benito's of the employees, the passenger is just an inconvenience to them.
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Customer service
Staff

Non Refundable Ticket Policy Review

Greyhound
#994422
1.0
Details
The flat out rigid non-refundable tickets, are grayhounds gold mine, I purchased $500. Worth Of bus fare.....due to my health, I was not able to make the trip....Grayhound has not offered me credit for future travel....keep sending me robot messages about..non-refundable fare.....i live on SSDI, $500. Is alot of money to this old lady....
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Exchange, Refund and Cancellation Policy
Scheduled for departure at 12am...i thought 12am the night of....i am stranded 4 states away from home with my daughter because we missed the bus....we have no money for food and no way to get home.....this is scary and they wont exchange for today...we are in a...
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silverfox1944
silverfox1944

I hope you and your daughter made it home safely. My grandson is stranded in Phoenix over 400 miles away from home. they won't honor his ticket and we had to send someone ...

#1026661
My bus ticket was scheduled for departure on March 17th at 5:30am from Charlotte, NC. Since I live a distance from the bus station, I went there the day before at 4pm. For $8 i was told that I could store my suitcase up to 24 hours, I paid the $8 and waited overnight...
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Anonymous
Anonymous

Really? Im going to hate to say this but........DUUUUUHHHHH!!!I dont know your age, but missing luggage has been a staple of travel since the inception of flight travel!!!! Yo...

1.0
I didn't like
  • Lack of customer service
  • Disgusting
#1023076
Greyhound Is The WORST!!! We had a ticket with a #5 on the boarding pass, and they boarded 12 people ahead of us. They then told us a bus was being sent from Baltimore and would be here in 45 minutes. An hour later we were told the bus was coming from Washington DC,...
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1.0
#1020000
I bought a ticket from California to West Virginia to leave Jan5 was supposed to arrived jan8 didn't get there until Jan 12 12pm. I had the worst experience kept getting delayed sent backwards to go forward. An some places wouldn't give us food vouchers because it...
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1.3
#1010711
I travelled from Sacramento to Oakland last January 2017 and the bus got delay by more than 1 hour. I supposed to catch a plain going to Las Vegas, luckily I managed to catch the flight. While going back from Oakland to Sacramento, the greyhound bus got delay by more...
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Anonymous
Alfred

This must be reviewed by the management. This is not acceptable !!!!!!!

I didn't like
  • Custoner service delivery
#1008502
Greyhound - Gotta blame somebody
Greyhound - Gotta blame somebody
Greyhound - Gotta blame somebody
Greyhound - Gotta blame somebody
Greyhound - Gotta blame somebody
Greyhound - Gotta blame somebody
My scheduled bus was 6 hrs late and the station was closed in Ogden Utah. I waited outside from 4:30 a.m. until 11a.m. Luckily a nice couuple came about 20 min after I got there so I was not alone. I also called 911 and they had someone to patrol the area. I caught the...
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Marci2017
Marci2017

I had similar experience on GH traveling from coast to coast - one bus/station filthier than the last... homeless people roam freely thru terminals and take up residence, whil...

#1006734
I reserved a ticket for my boyfriend and have the confermation number for 167.50 and when he went to pay he was charged 201.00 and when i called customer service the guy on the phone was very rude and just kept saying it was more because he paid at the bus station and...
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1.0
#1006615