Greyhound
Reviews and Complaints
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Verified Reviewer
Mala experiencia muy mal servicio
mi chofer no los quiso llevar aviados metido las maletas y las agarró y las tiró al piso agredio ala persona que venía conmigo le quebró el teléfono solo porque lo estaba grabando ahí les dejo las fotos en el autobús que vine de DC a newark Llego 2 horas tarde y perdimos el otro autobús que nos iba a llevar a Binghamton
- Ninguna
- Muy mal servicio
Preferred solution: Compensación por el tiempo perdido y los demás gastos
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Still no success. Flixbus says greyhound is who i booked thru. It was their site that got me started in this joke of a rescue mission
I'm furious. Paid for a ticket, never got it.My fiance is stuck in georgia.
He is a veteran of the united states marines and he is mentally ill and he is stranded. I tried to buy his bus ticket home on feb 21 using the greyhound app which led me to the paysafecash site who is a partner of flixbus. I got a bar code for a bus ticket for Richard Martin leaving brunswick Georgia on feb 24 and arrival in forest city nc on frb 25. there never was a booking or ticket info sent to me and no one can pull anything up about this but i went to a speedway store and presented a barcode for a ticket and paid 105.95 cash and got a receipt and confirmation email for my payment but never got a booking confirmation or ticket.
No one can seem to help me get my man home. He should be on his way home to me!! I've contacted paysafecash. They told me i had to take it up with Flixbus.
They say Greyhound is who i gotta talk to. Greyhound tells me they can't help me. My ticket is nonrefundable!? I NEVER GOT A TICKET!!
NO ONE SEES THE TICKET I BOUGHT!!
MY MAN IS SLEEPING IN A DUMPSTER!! ITS A SHAME THAT A VETERAN WHO GAVE HIS TIME TO SERVE FOR OUR COUNTRY SO WE CAN BE FREE DON'T MEAN THAT GREYHOUND AND FLIXBUS ARE FREE TO TAKE HIS MONEY FOR A RIDE AND LEAVE HIM SITTING AND BROKE!!!
- Cannot speak to anyone with any authority to make decisions
Preferred solution: I want a ticket issued for the next bus out of brunswick Georgia and a refund
User's recommendation: Hitchhike or walk will be less trouble.
Tampa, Florida
The bus broke down. They left the stranded for over 14 hours.
On the bus schedule from Cincinnati to Atlanta, Georgia, the bus broke down halfway between Knoxville, Tennessee and Chattanooga, Tennessee in which greyhound officials decided it was OK to leave us passengers sit on the side of the road for over 14 1/2 hours before making arrangements to pick us up and now they dont wanna refund my money
User's recommendation: Check allegiant air their fares are just about the same as greyhounds and you won’t have this problem then
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Verified Reviewer |
Indianapolis, Indiana
Left stranded in the middle of no where couldn't charge my phone couldn't get food and couldn't get a ride to come get me
The bus never showed up at all i was stranded at a gas station with no seating no real food and nothing at all in a mile radius of gas station . Caused me to miss my flight and cost me hundreds of dollars i didn't have then when i requested a refund they sent me a credit . like i would ever use their services again
User's recommendation: do not use this company !!
Phoenix, Arizona
Crooks
They told me to depart at one stop when I got there driver says I need to go to flix busthey will not refund or change trip nothing I'm stuck in a place I don't know anybody completely broke with no where to go
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Verified Reviewer |
San Bernardino, California
Track a bus route w/ son
My son left from San Fransisco at 11:45am going 8:00pm to Union Station and his phone died. Can u please let me know if you can let me know about the bus in route.
Atlanta, Georgia
Employee sold me a stolen laptop
Stop employees from stealing and selling people items was sold a laptop from Shawanna Thornton over at Greyhound maintenance station in Atlanta Georgia 30318 meet the real owner and return it a good deed check around before leaving buses
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Verified Reviewer |
Dallas, Texas
I have been stranded for over 6 hrs in Henderson Texas due to a nonfunctional bus.
We stopped in Henderson Texas as 12 noon today. When we attempted to leave the bus would not exceed the speed of 10 miles per hour. We have been just sitting her fir 6 and a half hours.
Allen, Texas
I traveled from Lafayette, LA to Pecos ,Tx and my luggage was left in Dallas I did a report nothing never happened this was May 2021 I could never get in touch with anyone my report should be on fileI
The bus driver told us to line up our belongings with everyone else's I had a tote full of designer clothes 3 pairs of shoes blue Adidas red k-swiss and yellow and black Jordans a PlayStation video game Cologne and my lady had very valuable bags clothes shoes and perfumes I know I'll never get my things back but the where left there by the Greyhound employees in Dallas who were some of the rudest people I've ever met the kept my stuff I know it cause we called the next day and no one could find it it's not far please help me out I paid Greyhound and they ripped me off.
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Verified Reviewer
They stole $315 from me
They never showed up. They never contacted me.
I spent the night outside waiting.
I had no bathroom or anything. I got severely sunburned and had to call someone two hours away to come get me, and they won't refund my money.
Preferred solution: Full refund
User's recommendation: BEWARE THEY ARE THIEVES
They said that there was a $200 cancellation fee. HIGHWAY ROBBERY!
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Verified Reviewer
Complaint poor service and the driver refund
I put in my complaint that I was discriminated against left out in the cold no water no food no shelter in a town I was not even scheduled on my ticket on my phone. Nowhere at all should I have been in this town.
My luggage was left on the bus I was shut away from the door, trying to board the bus. The bus driver accuse me of being gay and not being allowed on his bus because I was gay close the lid, so I was unable to get my luggage off the bus and he took off down the road telling me I was not boarding his bus with my luggage still on his bus and him knowing about it, he raised his hand to do bodily harm to me and this is unprofessional unexcused unreasonable actions. I was on a 34 hour trip that I was bought and was guaranteed my safety and my deliverance to my destination one week later seven days later I made my destination because my daughter drove 1400 miles to come and get me and then drive back to her home. I spent $140 on a hotel that I shouldnt have had to didnt have the money to pay for it but I did and I am calling for immediate action.
I want my luggage back and I want my money all of it refunded for the gas for the hotel the motel for the food for the tickets everything or we will go to court . Thank you.
- Unprofessional everything
Preferred solution: Full refund for ticket for motel I was forced to get 140 full refund for gas my daughter’s has to get me & full refund on gas to get home. My luggage back from greyhound
Good God Almighty!
Lodi, California
I want my refund because your bus driver left me 300 miles from home Stranded didn’t even tell us that he was leaving and I’m a 59-year-old woman disabled and he was right in front of me he could’ve s
I will never take a greyhound ever again the worst driver ever he should be fired for what he did how do you leave? People stranded 300 miles away from their home without saying a word shame on him and I talk to the other drivers and they are just as rude.
I had all my belongings took as well he also left three other we were waiting in line in store he could see us but yet he left after he told us we were on a break.
I had to pay a stranger for my ticket because I didnt have a debit and she did and she paid for it but I gave her $120 plus I lost all my stuff on that bus which is over $600 and then I had to pay another hundred dollars just to get home and find a way to get back to the another bus at 11 PM at night. I didnt get home till the next freaking day five in the afternoon.
"he also left three other we were waiting in line in store". They have a schedule to keep. Others on the bus certainly don't want to be delay cause you went shopping.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bus broken down. Ride driver, refund demand, missed job interview)
I was scheduled for the 05/31/2024 bus 11:30 to 9:30 et ridr from Memphis to Atlanta. Bus was CLEARLY not inspected driver was rude.
And this was a safety hazard to have this bus on the road. There was a LOUD explosion and bus was already showing issue of faultless outlets were not working. Though the driver was ABSOLUTELY RUDE, I do not blame her she only needs extra training and compensation for GREYHOUND risking HER LIFE as well as OURS with those obviously DATED buses. I will not only recieve compensation but any action after will be reported.
The driver should not be held at fault that I MISSED my job interviews.
This message has been recorded for my records. If you have any questions, please contact me at 140******** at your convenience.
Preferred solution: Full refund
You cain't always get what you won't
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Mal servicio me han hecho sentir mal
Company fixed the issue and I have been provided with full refund.
Fui víctima de xenofobia al no saber inglés, compré dos boletos, sobre vendieron los asientos y me han bajado dos veces del autobús dos chicas muy groseras pertenecientes a esta empresa sin siquiera querer comunicarnos por traductor, mal servicio espero comunicación lo antes posible por todo lo que me hicieron pasar y aún así voy incómoda en un asiento con una persona gorda donde solo estoy en medio asiento cuando yo pagué 75$ por este viaje, mi rabia es incontrolable en este momento.
- Ninguna mal servicio
- Muy mal servicio
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
I bought my buddy a ticket, but he wasn't able to catch the bus. I called booking and they couldn't help me. I'm aware of the policy, but I didn't agree to pay Greyhound free money for a service that wasn't used.
- Cheap
- Steal your money
Preferred solution: Full refund
User's recommendation: Don't do it
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Hitchhiking is dangerous!