My uncle who has expressive aphasia from a stroke and issues ambulating (walking at times) took a bus from St Louis to Kansas City bus 1651 scheduled departure 8/21/19 at 0300. In an attempt to inform the driver of my uncles limitations with communication as the Greyhound website clearly states should be done prior to boarding.
I was told “ I am not a babysitter” followed by “if he can’t travel alone, maybe someone should travel with him”. It clearly states with the exception of medications, or assistance with toileting reasonable accommodations to assist travelers with disabilities will be made.
This particular driver lacked compassion and apparently the intelligence to communicate on a level beyond a middle schooler. I have sent a complaint to Greyhound.
Product or Service Mentioned: Greyhound Vehicle Driver.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Greyhound Cons: Rude disrespectful driver.