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I ordered a print at home ticket online. When I ordered the ticket, I was not near a printer so I assumed I could reprint the ticket at a later date. It is important to note that you cannot pick these tickets up at the station and that it is "solely the passenger's responsibility to print tickets prior to travel".

The trouble started when I tried to reprint my ticket, a new tab popped up and I received an error message. Assuming this to be a temporary glitch/bug I waited and tried again. Only I received the same error message with every attempt. I called customer service and explained what happened. They told me that I can only print my ticket once and that I had already "printed" my copy (considering I was nowhere near a printer during the time i placed my order this is interesting). The lady I was talking to said that I should try again and see if it works. Assuming she fixed the problem I filled out the required information and clicked the reprint ticket button. I don't know why I was surprised, but nothing was fixed and my ticket was not printed. Thinking back, the most astounding thing this lady told me was, "Yeah sometimes it just doesn't work". Thanks.

I called the web site support and I talked to a different woman. This woman did not even mention the "you can only print once" policy and in fact told me that wasn't an issue, something I find even more interesting. She said that the web site was experiencing issues and that I should try to "reprint" my ticket later when the issues were fixed. The woman also suggested I try different computers. I took her advice and tried to print my ticket a couple hours after this conversation took place, and I received the same error message. Even when I tried on different computers, my ticket did not print.

I called web site support the next day and I talked to a man. After giving him my information he simply told me, "It works for me I see your ticket you should try again". This is when I started getting annoyed, seeing as the only advice I've received is "wait for it to work". I called web support multiple other times and talked to 3 additional people. They all replied with either, "I see your ticket (this doesn't help me at all) or use a different computer (I already did this). The last person I talked to actually said that the web site had no known issues recently. If you notice this completely contradicts what the second person I talked to said.

In short, whenever I explained to them that there site was not working, which I suspect was the actual problem, they suggested that I either

1.) Wait for it to work (I tried everyday for 4 days)

2.) Use a different computer (I used 5 different computers, each day, all with the required adobe reader 8.0+)

The customer service is terrible and you get different, and contradicting, answers from each person you talk to.

Now I have to purchase a brand new ticket, from a different bus company of course, but still I am essentially throwing 100 dollars on the ground to the worst *** company I've ever encountered. Stay away from greyhound they are not helpful by any definition.

Monetary Loss: $84.

Location: Cleveland, Ohio

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