710 W State St, Ithaca, NY 14850, USA
Not resolved
Customer service
Level of Comfort
Price Affordability
Product or Service Quality
Value for money
1 comment

Greyhound bus 1:00p on Sunday July 8, 2018 from Ithaca, NY to NYC: starting with two obnoxious and unhelpful counter women at the Ithaca bus station. Then the bus: shabby, unclean, elect outlets did not work, a/c was harsh, two metal rings at the bottom of my seat stuck out into my behind, no shades on the windows to protect from sun.

Four or five stops, all too long, added an hour to the ride. and for that we paid $88 per person. The coup de gras: try calling them to complain... you get someone who says her name is Faith but she cannot pronounce it.

She tells you that she will put you to the "Complaint department", but no answer there for almost 15 min. Same happens twice more. Ask for a supervisor?

"my supervisor is not here".

Never again. Shocked

Product or Service Mentioned: Greyhound Bus Service.

Reason of review: Bad quality.

Preferred solution: Price reduction.

Greyhound Cons: Shabby bus and the worst customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

You talk about Greyhound being "Slow and Shabby" like it is something unusual, out of the ordinary. What you describe is typical of all Greyhound Buses.