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My bag went missing at the Providence, Rhode Island, depot on April 30, 2017.I was told by the driver to put my bag on a pile with the others.

The bag never made it to New York. I made many calls, waited many minutes on hold, spoke to several clueless customer disservice people. At their request, I filed a Providence police report and got a receipt for my laptop. I was supposed to get a letter in 30 days.

I am still waiting for a response.

I see that I am not alone in my troubles.Greyhound seems to have no interest in customer satisfaction.

Review about: Greyhound Baggage Policy.

Reason of review: Missing baggage.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

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Anonymous
#1386769

Greyhound lost my luggage on August 15, they have been saying my luggage is in Dallas at the warehouse. As of today,Nov 3, 2017 I haven’t seen my luggage. Filed a claim they can’t find the claim.

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