Got to Nashville, TN for Greyhound transfer about 9 pm next bus to arrive 1:30 am. Never showed.
Station manager told me he would get hotel room for my 5 year old disabled daughter and I. And an Uber, food vouchers, etc.
He left without doing so and did not leave info for anyone else to do...so we have been there for over 25 hours...looks like we sleep on the floor again...Oh did I mention I just had back surgery...I can barely stand and walk after sitting on metal and concrete. Need an ER visit but now way to get there.
Station people don't care, won't help. Treat us like lepers or something.
Product or Service Mentioned: Greyhound Bus Service.
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Full refund.
I didn't like: Being stranded going out west &coming home.