State: Tennessee Product: Greyhound Bus Service Clear all filters (11 of 432 reviews match)
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Greyhound in Rockwood, Tennessee - Upset and very angry with management and bus service

Very upset with Greyhound, delays, backtracking, bus breaking down, send bus for passengers then have passengers removed from this bus so it could be used to go pick up other passengers from another location and wait again for another bus. Never travel greyhound again
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Review
#1639815 Review #1639815 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
2.5
Details
Apparently it does not matter if you have ticket/reservation...you may still be stranded. They will sometimes get you a hotel/uber...if they feel like it! Or they tell you they will...then don't and you have to sleep on the floor...or go to homeless shelter! Not how I...
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1 comment
Anonymous
#1547884

Greyhound should have a few empty buses available so that when passengers become stranded, that Greyhound can let them go onboard it and sleep for the night. Greyhound could provide blankets and pillows and they could give them free meals from the Traveler's Grill Restaurant. They could put a fancy sign on the side of the bus saying "The Greyhound Motel" Actually, when I was in Eureka, California, I saw a cheap looking motel downtown called "The Greyhound Motel" It looked so run down from the outside, I didn't even stop to check it out or ask about the rates.

Review
#1338458 Review #1338458 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Sleeping on concrete floor
  • Being stuck for days
  • Poor customer service
Reason of review
bus availability, arrival
Loss
$400
Preferred solution
Full refund
Tags
  • Late Arrivals
  • Runaround
  • Bad Customer Service
  • Greyhound Unreliable
2.1
Details
Got to Nashville, TN for Greyhound transfer about 9 pm next bus to arrive 1:30 am. Never showed. Station manager told me he would get hotel room for my 5 year old disabled daughter and I. And an Uber, food vouchers, etc. He left without doing so and did not leave info...
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3 comments
Anonymous
#1555839

I rode into Nashville once in the middle of winter and it was snowing heavily. I noticed that there was a rescue mission right across the street, so I went over there to get a free meal.

As I was waiting for dinner to be served, this black guy yelled out "The Cold Weather Brings Out The Freaks!" and I had to laugh because the place was filled with all kinds of freaky looking characters who appeared as if they normally stayed out in the bush, but had only come to the rescue mission to get out of the cold. the meal sucked, but was alot better than any of the overpriced crap that I could have gotten from the "Traveler's Grill" inside the Nashville Bus Station.

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Review
#1338264 Review #1338264 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Being stranded going out west &coming home
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund

Greyhound Bus Service Review

As i am writing this we're traveling with no air conditioning. The bathroom smells like a *** fest and we're packed in like sardines. The staff was very rude i haven't took greyhound since i was in the military I'll never take greyhound again.
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Review
#821119 Review #821119 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality

Greyhound - Bus Service Review from Nashville, Tennessee

3.4
Details
Good afternoon, My experience on Greyhound was very unsatisfied. I had a two hour layover in Cincinnati, Ohio a floor attendant name "Frank" could not elaborate well enough why we could not wait at the gate with our luggage. "He stated this is his rule and if I had a problem with I will be refund my money an find another to my destination. " Their are no rules posted anywhere in Cinncinati, Ohio about patron are not allow to stand in a line at the gate. Finally after a whole hour which was 10:40pm the driver Cuba Gregory Jr.,finally came inside the station. For the record the bus wad suppose to leave at 9:40pm to Louisville Kentucky. The driver was rude to paying patrons. Put in his own rules with Greyhound rules. Put a paying patron off the charter bus because he was voicing his opinion. Making specific rules only to women. Greyhound should have Cameras on all their charter bus.
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Review
#812454 Review #812454 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality

Greyhound Bus Service Review

1.1
Details
*** employees. 20 years going Greyhound....NEVER AGAIN.
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Review
#681114 Review #681114 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service

Greyhound - Bus Service Review from Memphis, Tennessee

1.4
Details
Greyhound is absurdly proposterous. They are very rarely on time and dare to make their tickets non-refundable? I have been waiting for over an hour to board a bus which has not even reached the terminal yet. It is highly understaffed, dirty and unsafe! I will not be taking greyhound again. I'd much rather hitch hike with a serial killer than to give this company money to play with my time. Greyhound recieves a -5 stars if you ask me. Also, the wifi on board is mediocre at best. I hope a competitor arises because I promise I will use them instead. Greyhound company SUCKS!
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Review
#671283 Review #671283 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality

Greyhound in Jackson, Tennessee - Bus Overbooked

Planned a weekend trip to Nashville for a high school friend's birthday. 2 of us were going and bought our tickets online a week in advance. Got to the bus station an hour or so early and the bus was over an hour and half late. There was 4 of us waiting for the bus, 2older people and 2 of us. The older people got the seats. Our bags were checked and the bus driver said he had no more seats and left. The terminal manager pretty much threw us out of the station saying it was time for him to close. We asked what are we supposed to do? He said read you tickets and left. Calling Greyhound's customer service is pretty much a waste of time if they answer the phone.
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Review
#611202 Review #611202 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Dirty and unsafe bus depots
  • Customer service
  • Bus driver attitude to me
Reason of review
Poor customer service
Loss
$102
Preferred solution
Full refund
2.8
Details
I got on a Greyhound on Saturday 12/5 and it also happened to be my birthday. I started in Lagrange, GA to Indianapolis. The whole trip was absolutely horrible! No one seems to know anything about customer service and they (management and drivers) act like they want...
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Review
#566248 Review #566248 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts
Was taking bus from tenness to georgia to atten a furnnel after waiting on the bus 4 5 hours. I got sick in the bathroom didnt quiet make it to the toliet & was told i needed to clean it up! Because i should have throne up outside. And if that was not bad after...
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1 comment
Anonymous
#846051

ok....YOU threw up but its someone elses responsibility to clean up your used food.....????????? Obama's America....perhaps the crew should have lapped it up for your looser ***?

Review
#417953 Review #417953 is a subjective opinion of poster.
Service
Greyhound Bus Service