Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Value for money

Ref no 90190789. I wish i could have taken a video of this incident.

I purchased my ticket way in advance and I thought I could save my ticket on my smart phone but they want paper tickets like the worst third world country. I had a little bit of time to get a printed ticket but clerk was unable to track my ticket even after showing her all the proof on my phone. She decided to help me by talking to the driver about the situation who kept YELLING on my face. and scaring my child who was with me at that time.

She was yelling that I could make her lose her job yet my money is keeping her in the job.She was very very rude, loud and obnoxious. She left and did not want to look at my proof of purchase. I am stuck here in Raleigh. Customer service has promised to re issue my ticket by word of mouth.

I will see later in the day. Will continue with this review after I see what will happen.

My opinion. Avoid bus if you can if not be ready for the worst treatment ever in AMERICA.

Product or Service Mentioned: Greyhound Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Richmond virginia staff.

I didn't like: Rude people, Bad service, Rude bus driver.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like