State: Virginia City: Charlottesville Product: Greyhound Bus Service Clear all filters (1 of 432 reviews match)
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Greyhound in Charlottesville, Virginia - 18 hours late, poor customer service

Update by user Aug 23, 2013

Five weeks after my ordeal Greyhound has finally gotten around to offering me an apology and a partial refund. They really need to stress customer service more to their employees, though.

Original review posted by user Jul 23, 2013

Bus was 40 minutes late leaving Washington DC. No one said a word to passengers waiting in line. Bus was then 2 hours late getting to Charlottesville, VA. When I realized bus was going to be very late and miss connections I called Charlottesville station and was told basically tough luck. Station agent made no effort to help until bus arrived and he found out he had 10 angry customers on his hands. I eventually arrived in Bristol 18 hours later than the ticket I had bought. Grey hound has not responded at all to my complaints and request for at least a partial refund.
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Review
#432114 Review #432114 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$166

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Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
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