State: Virginia City: Richmond Clear all filters (7 of 885 reviews match)
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1.2
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First I Had a 9hr Delay In Richmond VA Because Drivers Was On Strike, But No One Would Tell Us Anything Had To Find Out From Another Driver and customer. Then we had a bus driver that had never taken the rout we was on and had got lost along the way so pushed us back...
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2 comments
Anonymous
#1559382

My friend, that's why I recommend buying a one week Ameripass if you are going to be taking a cross country trip. That way, if a bus isnn't running a certain route due to bad weather, or you're stuclk with the same group of idiots for the entire trip, you can switch it up and go another way to your destination.

Once. I saved myself for being stuck for days in a station, by simply taking an alternative route and that alone was worth the extra $40 or so that my Ameripass cost me.

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#1327014 Review #1327014 is a subjective opinion of poster.
Reason of review
Bad quality

Greyhound worst bus company ever

1.0
Details
Lost bagage on 12-31-2017 and they acted so rude to me I told them they can keep the bags
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#1165403 Review #1165403 is a subjective opinion of poster.
Reason of review
Poor customer service

Greyhound in Richmond, Virginia - 7 hours wait for a bus.

1.4
Details
Greyhound is a disappointment. This is my second time riding with them and I have had bad experiences on both occasions. NEVER AGAIN. We were leaving from Atlanta to New York with one transfer in Virginia. When we arrived in Virginia at 6 am, we were told they had no drivers for our 8 am bus. 10 am came and they allowed people who had 10 am tickets to go on the 10 am bus to NY, while we who had the 8 am tickets were still stuck waiting on a driver to show up. 11.30 am came and it's the same thing. 12 pm came. Same thing. Finally at 1 pm a bus showed up to bring us to NY. The staff was so rude in Virginia. They had so much attitude and acted like this was our fault. They were the one at fault! And one of the drivers did not want to take people who were supposed to catch the 8 am bus because "It is at the discretion of the driver". She decides who she wants to bring on her bus. It was so ridiculous and I will be asking for a refund.
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#892932 Review #892932 is a subjective opinion of poster.
Cons
  • No information on what was happening
  • Stranded for 7 hrs
  • Late departures
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • No Drivers Available
  • 7 Hrs Wait Time
  • Messed Up Plans
  • Unexpected

Greyhound Bus Service Review

9/12/15 7am Greyhound/Peter Pan driver from Washington DC to NYC is telling people talking in normal voices to be quiet and pulled the bus over on the highway to tell folks to get off in Baltimore if they don't like it. Drivers don't have to be friendly but they should still be nice. He told these young ladies it was too earlier in the morning to giggle
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#698410 Review #698410 is a subjective opinion of poster.
Reason of review
Poor customer service
This was almost two years ago but to this day that *** still *** me off. I was travelling from texas to DC. I had to transfer buses 4 times and I was a bit nervous about riding so far by myself. All of the drivers were very nice and helpful except for one. before I got...
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Review
#296588 Review #296588 is a subjective opinion of poster.

I;Never Ever Will Travel With Greyhound Again

I should have listen to my gut and traveled with Amtrak. I was taking my daughter from Richmond, VA to South Carolina to visit her great grandmother for the summer. The bus departure was 1:30am, we arrived 12:30am. The line was extremely long at the gate. The bus left early at 1:00am and the line was still long. They had overbooked. We were told that they would have to call drivers at home to come to work. They were all rude and unapologetic. We finally got on the 2nd bus 2 hrs. late. Needless to say, I miss my transfer in Charlotte, and had to wait over 4 hrs., same thing occurred while returning home. All they want is your money but don't want to deliver good service.
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#193222 Review #193222 is a subjective opinion of poster.
I want to share this experience with everyone who is ever planning to use Greyhound bus. This is so outrageous that I am afraid people would not believe me. But I promise - this is the truth without exaggerations. Here is what happened: I was waiting to board a bus...
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6 comments
Anonymous
#734234

Can anyone out there tell us what the *** is wrong with the Richmond greyhound bus station why they never answer their phone. My son was traveling (mental health person) out of New York with a layover in Richmond when he drank some water there and threw up he was kicked out of the terminal and told by greyhound security he could not board their bus nor be on their property and left stranded in richmond with no phone, money and no where to go and ended up in jail.

What in the *** is wrong with the *** in Virginia. I tried to call and see what happened Richmond police never picked up the phone and neither did greyhound at Richmond.

If they keep this kind of attitude up down there they are going to get more than they bargain for. One day some mental health person is going to come down their as a suicide bomber, and that will be the end of that place.

The other thing is I agree greyhound needs to go out of business right away their people employees are rude and their drivers are very unprofessional.

Not all, but their is enough complaints on these websites about greyhound that I bet they have not addressed one single complaint here. i say boycott their business and some of these idiots will go out of business for good.

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#172697 Review #172697 is a subjective opinion of poster.

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Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
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