Not resolved
0 comments

As background: I have never written one bad review/complaint about a product or service before. I have also take several modes of ground transportation in the US (including Megabus and Boltbus). My complaints about Greyhound are multi-layered, and I am only writing this to ensure that others don't have to endure such horrible experiences with this company. My complaints include:

1. The Greyhound stations are awful - they are often crowded, dirty and not well-maintained or organized. I've been to several different stations. The service is always horrific, and the majority of the staff I've interacted with have been very nasty. I wish I could say I was generalizing.

2. I was on my way to Philadelphia to Baltimore once with Greyhound, and arrived at the station 30 minutes early. Eight others were waiting for the same bus as I - we were all waiting in line at the area that said "Baltimore/DC." 15 minutes after our bus was supposed to depart, and no sign of a bus, we asked a rep what was going on. Apparently, a bus that had a "North Carolina" sign on it and that left at a different line was the bus we were supposed to get on. If that wasn't bad enough, the customer service was incompetent, rude and unhelpful. I've never met such deliberately nasty and incompetent people before (I'm not sure how they hire people). The only staff that was "less nasty" were the clean up staff, I believe they were. On top of that, after the supervisors blamed (all eight of us) for missing our bus, they refused to help those who wanted a refund for our tickets. This is not even an exaggeration. Four of us were young females who were very passive and nice, until they basically ignored us.

3. The worst phone customer service I've experienced thus far. Besides the fact that their customer service phone number didn't work, when I called corporate thereafter, I had to wait on the for 40 minutes altogether - and even so, they hung up on me.

Again, I am not one to file complaints, but I've never experienced such horrendous service, and it made me very sad to see a company come to such shambles in every way possible.

Monetary Loss: $20.

Had an Experience with Greyhound?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Etihad Airways - Lost luggage. No response from baggage dept. Etihad Airways "Hello, I want to complaint about my lost luggage, and absolute lack of any communication from the baggage department. I have tried calling multiple baggage contacts in multiple destinations from..." Read more An Open Letter to Calin Rovinescu, CEO of Air Canada Air Canada "...I was given a voucher for 25,000 about $12 CAD for lunch. There is no way you are going to get fat on that at airport restaurants..." Read more Delta Airlines - Destroyed luggage Delta Airlines "...This was a Samsonite Hard case that cost roughly $550.00 and is bullet prof or so I thought!The bag was missing the whole locking mechanism on one side..." Read more Grandson stranded because of Greyhound lousy bus service Greyhound " My grandson bought a ticket from Sioux City, Iowa to Duncan, Arizona. The bus was late for the layover and the passengers spent the night on the street because..." Read more Cheapoair - Deceit/deception when dealing with this company Cheapoair "$70 extra in unauthorized charges for so call enhanced seating fees masked as travel service fees??? Really? We were just buying tickets, not requesting any travel service. I disputed this,..." Read more NUCOT IS NOT FAKE!!!! PLEASE READ THIS !!!!!!!!! Nucot "Dear All, Nucot is not totally fake as many people claim. People who are disappointed with NUCOT are the people are the people who have failed in bagging jobs even..." Read more Readydebit - The card no longer allows account to account transfer Readydebit "At the first of each month I usually pay my rent doing the 'account to account' transfer but this month it has been shut down. I called the number given..." Read more First Progress - CLOSED/PAID OFF  ACCOUNT STILL CHARGING LATE FEES First Progress "I CLOSED THE ACCOUNT AND RECEIVED A CONFIRMATION LETTER THAT THE ACCOUNT WAS CLOSED. FIRST PROGRESS ADDED AN UNDISCLOSED CHARGE TO MY ACCOUNT THAT I WAS UNAWARE OF. THEN SUBSEQUENTLY..." Read more