Would not trust Greyhound with the safety of my child or anyone else EVER! My son left at bus stop, customer service HORRIBLE.
My 19 year old son, whom is a freshmen in college with no vehicle on campus, found it necessary to travel out of town for the weekend for a tournament he had been practicing to play in for months! He pre-purchased a Greyhound ticket online, followed all instructions on ticket, arrived EARLY, bus didn't arrive on time, come to find out it was running late.
Fourty minutes after original departure time he and another college student stood at the stop as the bus passed them, never stopping. He was literally left with no choice but to miss his tournament. When he contacted them they gave him the run around, on hold for over an hour, transferred from one person to the next. We tried contacting them, same thing.
When we did speak to someone they treated us very poorly. Never even an apology. Absolutely unbelievable! At this point not worth the lost amount of money to try to deal with them anymore.
As a mother I would caution ANY PARENT with trusting this company with their child's safety and welfare.
I would caution any traveler in trusting this company to get them to their intended destination. HORRIBLY business.
User's recommendation: DO NOT USE GREYHOUND!
Product or Service Mentioned: Greyhound Bus Service.
Monetary Loss: $30.