I was only allowed to print my ticket at the greyhound terminal - I couldn't purchase by my credit card or over the phone. Even their hotline said I had to purchase the ticket at the location.
Once I did, I couldn't get a reprinted ticket - they claimed you can only reprint your ticket if you purchase online or over the phone. I've been calling and trying to figure this all out for days and their customer service is terrible. I'm disappointed that you can't just prove you purchased the ticket and get a reprint.
I now have to buy a new ticket. I'm super pissed.